[Danang] Real-time Data Analyst

Da Nang, Da Nang, Vietnam

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Gear Inc

Gear Inc fuels your business wherever you are. We are the global BPO growth experts.

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Working Location: Thanh Khe District, Danang

Job Description

Gear Inc is seeking Real-Time Analyst positions for our Moderation team. Our Real Time Analyst will work directly with Regional Workforce Manager and be responsible for following tasks, including but not limited to:

  • Monitors real-time work volume and schedule conformance via internal tool to efficiently utilize staffing resources
  • Coordinates and manages same-day and/or short-term offline event scheduling for moderation agents while maintaining acceptable performance of the center
  • Analyses trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results
  • Participates in Help Desk internal and external communications to relay how issues are impacting the center's performance
  • Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity
  • Ensures that service level targets as well as other programs/client targets through schedule adherence and compliance.

Job Requirements

  • University Degree, ideally in a relevant degree such as data analyst or similar;
  • Minimum of 1 year of proven experience in a relevant position;
  • Proficient in English communication
  • Demonstrated ability to create and analyze quality reports
  • Advanced knowledge in real time management analysis with strong decision making skills
  • Content Moderation familiarity is a plus
  • Excellent data analysis skills with strong logical thinking mindset; ability to organize and analyze data in a structured manner
  • Intermediate knowledge in performing root cause analysis.
  • Highly proficient in using MS Excel
  • Impeccable attention to detail.
  • Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

What benefits you will get

1. Salary and Benefits

  • Attractive salary and benefits (Competitive Basic Salary, Lunch allowance, End of Year Bonus) and annual performance review.
  • 100% compulsory insurance covered by the company after the probation.
  • Premium Healthcare and Mental Health Care service for you, 100% covered by the company.
  • Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
  • Annual health check, annual flu vaccination.
  • Fantastic internal events.
  • Summer vacation (Paid days off and bonus).
  • Paid leave (12 days/year).

2. Working Environment

  • 5 shifts per week, night shifts included (equivalent to 40 working hours/ week)
  • International, fun and professional working environment
  • Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
  • English working environment.
  • Training and career development opportunities.

All interested candidates are welcome to apply. Please send your resume expressing your interest to us at jobs@gearinc.com. Kindly note that only shortlisted candidates will be contacted by our HR team.


* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰

Job stats:  9  2  0
Category: Analyst Jobs

Tags: Data analysis Excel

Perks/benefits: Career development Competitive pay Health care Salary bonus Team events

Region: Asia/Pacific
Country: Vietnam

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