Sr. Data Analyst, Member Acquisition

HoneyBook is the leading business and financial management platform for independent small businesses. By combining tools like billing, contracts and client communication, HoneyBook helps business owners get organized so they can provide top-tier service at every step. HoneyBook is trusted by independent businesses across the U.S. and Canada who have booked more than $6B in business on our platform. Every day at HoneyBook we are on a mission to empower the independent economy to rise together, doing what they love.

Our award-winning culture is built on core values that drive everything we do, including putting people first. We know experience comes in many different forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.

HoneyBook is on the search for a Senior Data Analyst to join the Business Analytics team in our San Francisco office. We are looking for a seasoned analyst to provide critical insights to marketing and business stakeholders in order to efficiently scale our customer acquisition funnel.

Here are a few of the things you will do:

• Improve ROI of marketing initiatives by building robust performance measurement and quantifying indirect influence of media channels.
• Analyze multi-channel acquisition paths and derive actionable insights to optimize media mix and funnel conversion.
• Evaluate customer onboarding flow and create a cross-functional roadmap for stakeholder teams to experiment with different strategies and approaches using a common measurement framework.
• Extract data from internal systems, identify the correct metrics needed, create reports and analyze them to understand key trends.
• Discover and effectively communicate actionable insights to marketing stakeholders and senior leadership that address the most important business questions we are facing.
• Create systems and tools to empower the team to find answers themselves.

Here is what is needed:

• 4+ years experience in a data analytics role, preferably in a fast-growing SaaS company.
• Expert SQL skills coupled with the intellectual curiosity and analytical mindset to use data to drive business decisions.
• Marketing analytics experience with performance marketing / lifecycle marketing / content marketing working with data from tools like Google Analytics, Facebook Ads, DSPs, Iterable / other ESPs, etc.
• Proficiency with data visualization tools - Looker, Tableau, etc.
• Proven track record of collaborating with business leaders to understand their needs, propose data-driven solutions and roll out processes to improve performance.
• You thrive in a changing environment and are able to juggle and prioritize multiple initiatives.
• You are a strong communicator and have an art for distilling complex quantitative data and findings into simple, actionable recommendations.
• You have a bias towards action and desire to be a change agent; you're ambitious and comfortable making mistakes because you learn from them and bounce back quickly.
• You assume everyone’s best intentions, welcome a healthy debate, and eagerly seek and give help.
• And most importantly, you believe in HoneyBook’s mission and know how you will contribute to our success.

The good stuff:

• Mission driven. You'll be joining more than just another startup—our members are at the heart of everything we do; in fact, we invite them to co-work in our office and collaborate with us on the product itself.
• Impact. We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box-thinking and innovation; be ready to fail fast and often!
• Compensation: We offer a competitive salary + meaningful equity based on merit.
• Benefits + Perks: From wellness programs to open paid time off and exceptional family leave policies, the health and happiness of our employees is foremost.
• Provisions:  We give you the tools you need to get your job done and we provide a fully stocked kitchen and bar, happy hours, catered meals, and awesome company events.

The opportunity at HoneyBook is huge – our primary customers today are creative businesses that generate in aggregate $150B in revenue per year in the US. Our company, like the members we serve, thrives on creativity and risk-taking; in seven years, we’ve become the biggest and the most widely recognized player in the creative entrepreneur space. To date, HoneyBook has raised $498M and is backed by investors such as Norwest Venture Partners, AngelList founder Naval Ravikant, Medium CEO Ev Williams, Bebo’s Michael Birch, and VCs such as Aleph, and Hillsven.

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HoneyBook is committed to diversity, inclusion and belonging and is proud to be an equal opportunity employer. We do not tolerate discrimination and do not make hiring or employment decisions on the basis of race, religion, color, national origin, sex, gender identity, age, disability, marital status, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance. We strive for the best candidate experience for all applicants and if you need special assistance, please let us know. 

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be used to help us identify areas of improvement in our recruitment process. We can only see aggregate responses and are unable to view individual responses. In fact, we aren’t even able to see if you’ve responded or not! Responding is your choice and it will not be used in any way in our hiring process.