Manager - Integration Data Operations
Hyderabad
Applications have closed
Gainsight™ is the leader in customer success and product experience software. The Gainsight Customer Cloud offers everything your business needs to retain customers and drive growth in the age of the customer. As the first cloud of its kind, Gainsight brings together the required technologies to deliver a superior post-sale experience, ensuring customers easily adopt products they’ve purchased and achieve their desired business outcomes in partnership with their vendor. Gainsight joined the Vista Equity Partners portfolio in 2020.
Leading companies such as LinkedIn, Adobe, Tableau, Splunk, and Box choose Gainsight culminating in our recognition as one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America and EY’s Entrepreneur of The Year. The company has offices in California, Phoenix, St. Louis, London, and India. Gainsight is a remote-friendly workplace. Gainsight was recognized as one of the Best Work-From-Home companies in 2021 (US) and among best mid-sized companies in India. (GPTW)
• Job location: Hyderabad
• Experience: 8+ years
What You’ll Do Here
Gainsight IT is looking for a Data/Integration Operations Manager role for our Enterprise Application Org. We are expanding and growing our business globally. Looking for a strong Manager with experience in managing a team of developers who will be handling complex integrations with applications on Cloud. To help support critical business needs we need someone who can manage a team and develop creative technical solutions.
- 8+ years of Experience in Application development, Architecture, Design & development using tools like Workato (or any other microservices), Snowflake, Tableau etc.,
- Manage, lead and develop a strong team of Business Analytics Engineers and Integration developers to deliver priority outcomes through insights, as per the strategic roadmap for various business functions.
- Hands-on experience on any one of Integration tools like Workato, TIBCO, MuleSoft or Oracle SOA and Workflow Automation along with BI/DW tools like Snowflake & Tableau
- Exposure to UiPath & other automation tools is desirable
- Should be able to understand the impact of dependent technology interfaces and incorporate it in design.
- Own the end-to-end insights creation-to-consumption lifecycle, leading business problem definition, hypotheses formulation, designing and delivering the solution
- Deliver on the insights across the traditional BI to advanced analytics, depending upon the business need. Lead the team through the end-to-end lifecycle of analytics or BI projects. Leverage the SME-ness within and across teams to solve complex problems/hurdles along the journey
- Develop strong business acumen in your team and the ability to connect the dots across various value cycles of our business. Create a culture of consultative orientation as well as hypotheses driven approach to solving key business problems
- Bias towards action by creating a contextual business narrative based on deep business understanding. Develop strong narratives that are grounded in business realities and can connect the dots seamlessly
- Engage broadly with stakeholders & business team leaders to structure and prioritize business problems where insights can have the biggest impact.
- Design holistic solution architectures for complex business problems across reporting ecosystem. Synthesize, merge and transform the existing Insights capabilities with the new experiences
- Ensure high quality, adherence to standards and best practices, high performance, and scalable, repeatable processes and deliverables.
- Act as an evangelist and catalyst for insights innovation, aligned to the tactical and strategic business initiatives.
- Be an org builder with ability to lead, coach & mentor a team of BI/Analytics professionals.
- Deliver success through empowerment and accountability by living the Gainsight culture
- Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn
- Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others
● What We’re Looking For
- 8+ years of experience in Analytics or Business Consulting or a business function within a professional services space, with strong passion for data & insights, with demonstrated history of innovative thinking and problem-solving skills. 5+ years of experience in managing teams
- Experience in leading insights & analytics related engagements and partnering with teams that build complex analytical models. Basic understanding of development lifecycle of an Analytics platform & basic statistical skills. Strong orientation to discern pattern/trends from large volumes of data
- Experience in delivering analytics solutions using Snowflake & Tableau
- Understanding, passion & learnability to go deeper in the world of machine learning, UiPath and explore solutions that are contextualized to our business needs
- Ability to design business hypotheses, interpret model results and communicate recommendations based on efficacy of application of analytics
- Excellent written and oral communication skills, particularly the ability to synthesize complex issues/scenarios into easy-to-understand concepts
- An attention to detail with self-discipline and a drive for results
- Demonstrated ability to work in ambiguous situations and across organizational boundaries
- A Bachelor’s degree in Computer Science, Engineering, Business Information Systems, or closely related field
Why You’ll Love It Here
- Our Attitude: We’ve created a new industry from scratch, and we’re on the fast track!
- Our Leadership: We offer the leading tech solution for driving Customer Success.
- Our ROI: Reduce customer churn, increase up-sell, and improve customer satisfaction.
- Our Technology: Deep Salesforce.com hooks, predictive analytics, and a beautiful user interface.
- Our Impact: We help our customers make millions of dollars more per year.
- Our Clients: Big companies like Box, Adobe, Marketo, and many others.
- Our Team: Tech all-stars from Facebook, Box, and others (and top consulting firms like BCG and McKinsey!).
- Our Values: They are unique - Golden Rule, Success for All, Childlike Joy, Shoshin, and Stay Thirsty, My Friends
- Our Office: If you showed up one day, you might find anything from karaoke performances to mini-golf championships.
Here are our 5 core values
- Golden Rule: We believe in trusting each other, and our community by exercising reliability.
- Success for All: We believe that success for our stakeholders comes with making a difference in each other’s lives.
- Child-like Joy: We aspire to experience passion, optimism, and laughter in everything we do.
- Shoshin: We believe in a beginner’s mind, and that learning comes from everywhere.
- Stay Thirsty, My Friends: We believe in an internally-driven strive for greatness.
Individuals seeking employment at Gainsight are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Tags: Business Analytics Computer Science Consulting Engineering Machine Learning Microservices Oracle Snowflake Splunk Tableau
Perks/benefits: Career development Startup environment
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