Junior Data Analyst - Operations

bloomon is turning the flower industry on its head – for the better. How? By disrupting the traditional supply chain, where most florists operate offline and have done for decades. bloomon creates seasonal collections using unusual stems to deliver unique flower arrangements on repeat or as a unique gift. We always use field-fresh high-quality flowers straight from the grower and deliver to our customers through a high-tech and highly creative platform. Our e-commerce company launched in Amsterdam in 2014 and went from start-up to scale-up at hypersonic speed. In 2021 we joined forces with Bloom & Wild, together creating Europe’s leading flower delivery company, backed by General Catalyst (backers of Airbnb). Next step? Strengthen our leadership position in Europe… and then conquer the world. Our goal? To become the first global flower brand in the lifestyle segment, filling hearts and homes with happiness. One bouquet at a time.
Business Intelligence at bloomonWe’re looking for a Junior Data Analyst to join our team. Reporting to the Lead Operations Analyst you’ll support our Operations team as they optimise getting our products from farm to recipient in the most efficient way possible. This is a newly created role that has lots of potential for future growth.
What will you do?You'll have ownership of the Operations Squad’s analytical roadmap (with support as needed) and be responsible for sizing and prioritising work to deliver the most impactful and timely insights. You will work with several key parts of the Operations team, including:
Fulfilment & Delivery - working closely with  the team to ensure that we effectively track fulfilment and carrier partner performance that optimises for customer satisfaction and profitability.Own Fulfilment Team - we have recently launched our own warehouse in Germany.  You will help to provide this team with reporting to help optimise for customer satisfactionSupply Chain and Quality - You will help this team to measure the quality of products including non floral gifts. You will create reporting to ensure that we achieve a high customer NPS and provide recommendations if you identify any areas for improvement.Range and Merchandising - You will be responsible for supporting this team to measure the performance of our range  and provide insights and learnings from data on how we merchandise it.Customer Delight -  You will support the customer delight team to understand the performance of our help centre, providing recommendations on areas we could look to improve.

Responsibilities

• This role will be a combination of building ad-hoc reporting and investigative pieces of work. You will be able to navigate the opportunities/challenges of both.
• You are focused on the most valuable and high impact work and are not afraid to push back on requests if they do not have a clear impact/use.
• This role is fast paced, so it will be important that you'll be able to identify quick wins and make trade-offs while maintaining analytical best practice.
• You'll provide robust and easy to understand recommendations from your analysis that can be explained to technical and non-technical colleagues.
• You have strong communication skills and you're a team player. You'll use these skills to develop strong relationships throughout the business.
• You will be action-oriented and ensure that recommendations feed the long-term roadmap.

You

• Have at least 2 years of hands-on day to day SQL experience - intermediate/advanced level required. This will be used every day and is a mandatory requirement of the role.
• Experience of building regular reporting
• Proven track record (and examples) of creating actionable insight and recommendations which have driven business impact
• Track record of working independently to shape analytical problems and define testing methodologies
• Experience using data visualisation tools such as Tableau (preferable and currently used), Looker or Periscope
• Previous experience of automating reporting and simple tasks
• A strong attention to detail coupled with an ability to identify big picture opportunities to add value
• Stakeholder management - be able to understand, refine and iterate on the data needs of your main stakeholders
It would be nice if you also have...
• Experience measuring A/B tests
• Experience in an Operations team

Why bloomon?Becoming part of bloomon means becoming a trendsetter. We make sure that we not only spread happiness amongst our customers, but also to our employees. We believe diversity creates uniqueness. Our diverse international team of highly talented people has different interests and hobbies and we support them all.
Additional bloomon benefits: * Daily fresh and healthy lunch prepared by our lovely lunch chefs (Amstelveen)* A BBQ-worthy rooftop terrace (Amsterdam HQ)* A flexible and entrepreneurial environment * Friday drinks and social events* Happiness days - 4 extra days off per year for your personal “me-time”* Of course, lots of beautiful fresh flowers!* Living in the Amsterdam area? You have a possibility to lease a VanMoof* Access to the GoodHabitz platform* Subscription to Mywheels (Amstelveen vacancies)
We all love what we do – so if you like challenges, developing new skills, growing creatively and taking initiative, you’ll feel right at home as part of the bloomon family.
We really care about creating a diverse and inclusive workplace - so we welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. In our team, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team.