Customer Growth Operations Data Analyst

About Company:

Ushur is transforming the way businesses communicate, with cutting-edge AI and automation technologies. Powered by conversational AI and process automation, Ushur automates customer journeys across virtually any channel; text, web, voice, social, email, and back-end systems. We focus on fast, iterative development with an emphasis on design-right philosophy. Currently, at Ushur, we are experiencing unprecedented & exciting growth with endless opportunities to innovate!

Link: https://ushur.com/

Designation: Customer Growth Operations Data Analyst

Location: India

Requirements

The Role:

The Customer Growth team at Ushur is responsible for driving adoption and value realization for Ushur customers. As a CG Ops Data Analyst at Ushur, you will work in close partnership with our Engineering and Customer Success teams to turn customer data into insights and insights into actionable business decisions to help our clients achieve their business goals.

Responsibilities:

• Interpret data, analyze results and generate actionable insights using statistical techniques
• Identify, analyze and interpret trends or patterns in complex data sets
• Create polished, customer-ready data visualization dashboards and reports to drive actionable business decisions
• Acquire data from multiple data sources and maintain databases/data systems
• Identify gaps between existing and desired metrics, implement best practices in scalable data reporting, and develop and communicate new reports to internal teams
• Work with CSMs across multiple concurrent projects
• Wear the business hat and deliver solutions that fit customer needs while working across engineering and data science teams
• Partner with data science teams to ensure data accuracy
• Consistently detail the analysis, results, and data processes, which can be reused by the team
• Always be on the lookout to automate and improve existing data processes for quicker turnaround and high efficiency
• Take pride & complete ownership of the data analytics built and have a passion for high-quality data
• Support in producing collateral for and delivering analytics training for both internal teams and customers
• Help foster company-wide culture of Customer Success

Skills & Experience:

• 2-3 years experience as a Data Analyst. SaaS company experience a plus
• Expertise in tools such as Tableau or other data visualization techniques
• Experience with Excel, SQL, Python
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Superior listener with the ability to understand the need and deliver the right data solution
• Excellent verbal and written communication skills with the ability present data analysis/findings in a clear and concise manner
• Be a phenomenal teammate who thrives in a diverse distributed team
• Proactive, well-organized, and have proven attention to detail
• Have a high sense of urgency to meet milestones/ dates and deliver projects
• Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats
• Driven, self-motivated, enthusiastic, and with a “can-do” attitude

Benefits

Why join us?

We are passionate about Ushur, our product, and helping our employees grow and develop their careers in a caring, collaborative environment. We offer a very competitive compensation plan with flexibility and a healthy work-life balance.

Goals

30 Days

• Complete New Hire Checklists and Orientation
• Complete training on CS Tools: Cami, Asana, Jira, SalesForce
• Complete Ushur Platform Level 1 Certification
• Complete Sisense Academy training
• Complete Analytics training
• Start building charts with mentorship from data analysts
• Build relationships with CG Ops Team
• Build relationships with CG Leadership

60 Days

• Learn about customer use cases
• Start working independently on analytics – be able to build routine/simple charts independently, complex charts with guidance
• Build relationships with teammates from Customer Success Management, Solution Consulting, SRE, and Strategic Programs

90 Days

• Be able to articulate customer needs to the data team
• Start looking for data insights in both internal and external data
• Build relationships outside the Customer Growth teams
• Create a personal growth plan