Data Analyst Intern for Customer Care

Back Market is the #1 marketplace for refurbished electronic devices in Europe and in the US, leading the way in a shift towards a circular economy, freeing the planet from electronic waste. We are proud to sabotage ‘new’ by connecting highly certified professionals to consumers who are looking for a more affordable, reliable and an ecological alternative to purchasing brand new products.  
Back Market is undergoing meteoric growth and has raised over 884M€ already! We have the objective of reaching 1000 Back Makers (or Saboteurs) by the end of 2022! 
We are thrilled to have an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, Barcelona, Berlin, London, Prague, New-York and Tokyo). This is an opportunity for you to join a talented, humble and passionate team at the heart of innovation. 
Be a part of the movement. Join the refurb revolution.
💥The season is open for Internships in #businessdata for July 2022!💥
Great news - we are opening our campaign for July Interns 2022 and since you're here we bet you're curious about joining the human resource field. Why not become a Saboteur and learn from the best at Back Market?
What's in it for you? You will be able to build something you're proud of, not to mention you will be a part of something that is inspiring by itself - a sustainability driven business model. Our internship program will challenge you by giving you ownership of dedicated projects and the space to start your own initiatives to completion with the support of the managers & the team.
Who are we looking for? We’re looking for dreamers that are makers, people that want to make a change, that are eager to learn, grow and make things happen. If on top of that you have an itch for technology, the circular economy, and are a team player you will feel the vibe with us.
Working within the Global Customer Care team, you’ll have a key role in bringing data, facts and insights to our decision-making processThe team is made of 7 people sharing the same passion for scale-ups, gathering various skills from Data, Ops, and Tools. The Data Analyst and Data Analyst Intern support the Care department in any kind of data-driven projects. You will participate in the growth and success of Back Market by ensuring the performance of Customer Service through accurate monitoring and implementation of improvement actions As a member of this team, expect to be exposed to various Cost and Performance topics related to the 16 countries BackMarket operates in (data transformation, reporting, analysis, etc)

Customer Care Data Analyst Missions:

• Monitor and control the operational and financial performance of Customer Care Operations (customer satisfaction, agent quality, time to solve a claim, speed and service levels, cost per order/contact, etc.)
• Build ad hoc analysis and tools for the teams to help them take strategic decisions and be more efficient in their daily work
• Participate in the launch of new Customer Care projects by providing the necessary data for the launch 
• Understand how to improve the customer experience through data to actively participate in the Customer Care project roadmap
• Actively participate in the weekly review of the department's performance

You're in the Right Place, if You:

• You have a first experience in a Business Analyst or Project Manager position, ideally in a Tech and fast paced environment.
• You are Tech and Data-savvy: You have foundation skills in tools like SQL / Confluence / Tableau Software/ Salesforce and you can track down new ways to streamline, gain efficiency, and automate your work
• You are eager to learn: You have a can do attitude & want to be a key player on a results-oriented team in a fast-paced work environment
• You are a true team player
• You have a high level of empathy - it is important for our Team to be seen as trustworthy and reliable both internally and externally.
• You have excellent written and verbal communication skills in English
• You master pack office tools. Excel is a no brainer for you.
• You have the Ability to work independently and with others and are Extremely organized with strong time-management skills.
• You are a good communicator and you like to turn complex data into accessible information to everyone
• You like to do concrete things and get your hands dirty

1. How can I best prepare for the interviews? Research. There’s blogs, there’s social media accounts, there’s a lot to discover and, believe us, that information will not go unnoticed in the interviews.Practice. It’s not a secret that a question “please introduce yourself” is something that will be the start of many interviews and this is surely something you can prep for, it will ease your stress! 
2. How do I know which team I’ll be allocated to? Which city?Some teams are based in Paris, some in Bordeaux, therefore, it depends on this. You can share your flexibility in the application. Paris office (199 rue Championnet 75018) & Bordeaux office ( 123 Rue Lucien Faure, 33300). The offices are brand new & top-notch, I promise you :)
3. What is the application & recruitment process?The application is straight forward - you attach your CV and answer some filtering questions. You choose the language you prefer to use in the conversations, except the initial call with HR. The rest of the process: - 30 min HR call with the recruiter (in English);- 48 hours to work on a technical test;- 30-45 minutes interviews (one of couple) to meet the team & evaluate your skills and cultural fit
4. Is the internship paid? What else is in the package?Yes, indeed, the internships are paid. You also get meal vouchers, 6 days off throughout the 6 months & support for public transport expenses. And some discounts on Back Market’s platform, bien sûr! 
5. How are the interviews conducted?Phone call with the recruiter and then video calls (we use Zoom!).
WHY SHOULD YOU JOIN US ? ✌🏼
- A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!- An attractive salary, equity, multiple benefits (meal tickets, health insurance, etc...), parental benefits, relocation package, internal events, etc… - Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas! - Grow your career with a flexible career path, Back Market can help you evolve!- A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia!- We embrace work life balance which includes flexible working hours and the opportunity to work from home. - A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.  
Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.