Lead Data Analyst - Customer

Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 12,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.
Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

You will be part of the Customer Data team. Customers are at the core of what we do. The team aims at helping multiple customer facing and customer experience teams in building a successful customer journey.
As a Lead Customer Data Analyst, you will be responsible for building, sharing and embodying the Customer centric vision within both the business and the data community.
You will join a team of talented data analysts and engineers, and you will be the Team Lead of the customer analytics stream (managing 1 analyst as of today).

Your mission @Aircall:

• Grow the customer analytics team: you will be in charge of hiring new (awesome) talents
• Collaborate transversally with leaders of customer facing teams globally - EMEA, NA & APAC (Customer Success, Onboarding, Customer Support, Customer Experience) in order to create and prioritize impactful projects in a roadmap
• Make sure the customer analytics team is working on valuable projects (churn and retention analyses, use case modeling...) and impact our customer centricity
• Manage the data model and transformation layers that are helping us understand our customers
• Structure the team processes, leverage self-service analytics and a community of data champions to better serve business leaders
• Collaborate with the data engineers to ensure best practices adoption in the analyses & data architecture to constantly improve the data stack and analysts’ productivity
• Participate to the development of our data-driven culture

A little more about you:

• 4+ years of analytical work experience in an analytical position (Consultant, Analyst, Scientist…), ideally in a scale-up environment
• Experience in mentoring and managing data analysts. You enjoy helping people achieve their goals
• Strong SQL experience, comfortable using Python for data analysis and BI tools such as Looker
• Data-driven, structured and solution oriented. You know how to make decisions and justify them
• Great interpersonal skills, autonomy in stakeholder management
• Fluent in English

Who you will meet:

• HR screening
• Fit & motivation interview with Edouard, our director of data
• Technical interview with Marie (senior data analyst) and another member of the data team
• Final fit interview with one of your future main stakeholders

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We’re creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to be part of the team and the journey we’re on.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities💆‍♀️ Our people matter, work-life balance is important at Aircall📚 Fast-learning environment, entrepreneurial and strong team spirit🌍 45+ Nationalities: cosmopolite & multi-cultural mindset💶 Competitive salary package & benefits
DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.