Data Analyst, PMO

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey. 
Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.
Role Overview
The Data Analyst for the Project Management Office (PMO) will be focused on partnering with and supporting the Wellframe Customer Success Organization (CSO). Reporting to the Director, PMO, this Data Analyst will be responsible for running a variety of analysis and reports to help our Customer Service Organization generate insights from the data we collect in our platform.  This individual will also work closely with our Wellframe Data and Analytics team which sits at the center of our strategy of providing better care management by accurately measuring the performance of our programs, understanding key drivers, and identifying opportunities for improvement.  This work includes collaborating with CSO operational leaders on analyzing the right metrics and developing insights that will inform critical decisions by senior leadership.
Areas of Responsibility: 

Reporting and Analysis

• Assist with data collection, reporting, and analysis for both internal and external resources
• Depending on the request or business need, generate reports and presentations for our customer engagement teams or executive leadership
• Ongoing analysis of data sources to assist with or support strategic initiatives
• Support the organization with tracking metrics and status reporting on OKRs
• Respond to data requests from internal partners in a timely, accurate, and efficient manner

Build and Implementation of Scalable Processes

• Identify and assist with implementation of standard processes around intake, prioritization, and delivery of CSO data analytics requests
• Works with other team members on creative solutions to enhance and improve data analytics and reporting processes
• Creation of standard reports around themes or request types
• Other internal projects as assigned 

Training and Enablement

• As a Wellframe data subject matter expert, training other functional team members on the reporting tool(s) and best practices from a data analytics perspective
• Create training materials or tip sheets to help other team members best utilize reporting and analytics solutions

Education, Experience, & Skills Required [hard skills]:

• Bachelor’s Degree
• Minimum of 2 years of experience working with big data for healthcare
• Expertise with Looker or other Business Intelligence/Visualization Tools such as Tableau, Power BI, etc.
• Expertise with SQL and Excel 
• Understanding of how relational databases work, and experience with designing transformations, mappings, and working with reference tables
• Experience investigating data issues, and working with cross-functional teams for problem resolution
• High proficiency with PowerPoint, G Suite, and Microsoft Office tools

Behaviors & Traits Required [soft skills]:

• Excellent communication skills with a proven track record of communicating well with internal and external stakeholders
• Strong analytical thinking - effective at identifying the critical question, capable of navigating tradeoffs between accuracy / comprehensiveness / complexity vs. speed and simplicity
• Can distill more complex analysis into simple charts to communicate key takeaways
• Ability to document work, issues, and communicate standards and requirements
• Focus on process improvement and standardization
•  “Can do” attitude and willingness to think beyond the status quo
• Strong attention to detail

Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.
Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.
This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.