Principal Software Engineer, Data Architecture

Our success is dependent on building teams that include people from different backgrounds and experiences who can challenge each other’s assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including those from historically marginalized groups — women, people with disabilities, people of color, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans, and people from different socioeconomic backgrounds.
The Role
Today, data is everywhere, but those who truly know how to use it effectively will succeed. Outreach believes there are large swaths of value still locked in sales team data and we are putting an effort behind building out the best team to help Outreach and our customers succeed through the use of data.  As our customer base grows, the desire for more insights, better coaching, and improvements in efficiencies outpace the supply. We are expanding the Analytics and Data Platform team to focus on delivering the next generation data warehouse, data lake, and  interaction experience. This will be a critical role that has the chance to expand and flesh out the existing data platform to support big data query and processing needs of feature teams, business intelligence, analytics, and data science. The main responsibility of this data architect is to oversee the architecture, design, and implementation of the core data ingestion from all our product lines to our Lakehouse, the central data processing that includes the transform, normalization, cleansing, load, and data security, the query interface and data consumption of the Lakehouse, and how to support the world-class analytics and reporting.
About the Team
Analytics, data platform and Commit product is a fast-paced dynamic organization with a strong culture of collaboration and a get-things-done attitude. The data architect role would inspire the team to set a new bar for engineering and operational excellence, team culture, business impact and hiring standards. Our customer base is yearning for data insights and this team will have a large impact on revenue, operational costs, and coaching efficiencies.  This team will own multiple functions including API microservices, infrastructure, stream processing, query interfaces, and client libraries (SDKs).

Basic Qualifications

• Excellent communication and collaboration skills.
• Passionate about working cross-org to understand business requirements and drive decisions about how to best deliver value.
• Extensive experience with large scale distributed system design and implementation
• Experience working with processing large amounts of data
• Experience with distributed bus systems (Kafka, RabbitMQ)
• Strong skills in multiple languages (Python, Ruby, Golang)
• Experience with Hadoop Ecosystem (Hive, Spark, Presto, Delta Lake, Databricks)
• Experience with and a solid understanding of infrastructure
• You embody our core values: we are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion

Preferred Qualifications

• Experience in data lake/data warehouse/lakehouse design and implementation
• Experience with workflow management tools (Airflow preferred)
• Good understanding of RDBMS and NoSQL storage
• Experience with infrastructure tooling (terraform, CloudFormation, Chef, Ansible, or similar)
• Experience working in a start-up or building a product in a new category

Why You’ll Love It Here
• Generous medical, dental, and vision coverage for full-time employees and their dependents • Flexible time off • 401k to help you save for the future• Company-organized and personal paid volunteer days to support the community that supports us• Fun company and team outings (or virtual events these days!) because we play just as hard as we work• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow  (LGBTQIA+), Gender+,  LatinX, Black Excellence, Disability Community, and Veterans• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents• Employee referral bonuses to encourage the addition of great new people to the team• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status