Data Analyst, GTM

Join the team as our next Data Analyst, Services Operations

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

The Services Operations team is responsible for the systems and processes supporting the post-sales teams at Twilio. This includes Customer Support, Professional Services & Customer Success. This role will focus on supporting these organizations with dashboards, reporting, and adhoc analysis. This is a great role for someone looking to further develop their career in a fast pace, high growth company. Twilio is looking for a person who lives the Twilio Magic and has a demonstrated track record of managing, analyzing and automating large data sets. 

In this role, you’ll be:

• Producing, and analyzing reports to help drive Services organizations to meet their goals and objectives
• Building and developing dashboards for forecasts and actual results for bookings, revenue, utilization, and resource management
• Analyzing various data sources to provide business insights and solve complex problems 
• Using analytical expertise and business experience to provide recommendations for process improvements

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor's degree or equivalent experience 
• 5+ years of experience, preferably in business analytics, statistics, or finance
• 3+ years experience with Salesforce reporting systems (Einstein, Gainsight, and Cloud Coach)
• Working experience with Looker, Tableau, and Presto 
• Ability to manipulate large data sets with high dimensionality and complexity
• Fluency in SQL, and one coding language (Python, R, Java etc.)
• Must be a self-starter, highly motivated, able to shift directions quickly when priorities change, think through problems to come up with innovative solutions and deliver against very tight deadlines

Desired:

• Working experience with SFDC, Looker, Tableau, and Presto preferred
• Ability and desire to pick up new technologies in a rapidly changing environment 
• Exceptional business judgment
• Track record of executing with high attention to detail and commitment to quality in a fast-paced, fluid environment
• Experience working closely with business leaders and ability to communicate across the org chart

Location 

This role will be based in Bengaluru, India.

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.