Data Analytics Manager - Customer Experience Group Based in Bangkok

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Overview

We are looking for analysts to join the largest and fastest growing online hotel booking platform in Asia based in Bangkok, Thailand. Agoda is a strongly data driven organization: as a Data Analyst Manager, you will have the opportunity to analyze billions of actions of millions of travelers choosing from over a million hotels.

The Customer Experience Group handles many thousands of customer and property interactions every day through different channels such as phone, email and chat. Our ability to provide an excellent customer and partner experience with the highest possible efficiency has a major impact on the overall success of Agoda. You will help grow our business by using the data to identify opportunities to drive efficiency, reduce customer friction and increase customer satisfaction and loyalty.

Your Responsibilities

You will manage a Data Analytics team that produces analyses and insights, offers recommendations and drives decision making for various stakeholders across the business. To achieve this, you will work with a global operational team consisting of more than 50 different nationalities.

You will get the opportunity to own analytical projects end to end, starting from understanding stakeholder needs to the analysis and interpretation of results as well as the communication of conclusions to management, the operational teams and other groups in Agoda (Product, IT, Partner Services, Marketing, and Finance).

Specifically your responsibilities will include:

• Recruit, train, develop and supervise analyst-level employees
• Lead the delivery of analytical projects end to end
• Define the business problem and analytical approach
• Ensure the appropriate usage of statistical and data analytical techniques to perform the analysis
• Communicate findings to stakeholders using the right data visualizations

This will require you to balance priorities and appropriately update stakeholders throughout the whole process

• Conceptualize and oversee the delivery and quality control of regular reports

Your Qualifications and Experience

The ideal candidate will fulfill the following requirements:

• 5+ years of experience working as a data analyst, preferably working with large data volumes and 2+ years of experience managing analytical teams
• Master’s degree or higher in computer sciences, engineering, mathematics, statistics, data science or a related degree program with excellent academic results
• Knowledge of statistical modeling techniques and experience in applying these in practice
• Strong SQL skills: ability to efficiently extract data from large and complex databases. Additional proficiency in Python, R or VBA  and / or visualization software such as Tableau would be a plus, while not necessarily required
• Excellent problem solving and comprehension skills as well as strong business sense
• Excellent communication skills: ability to communicate with people of differing levels of seniority and analytical understanding
• High level of organization: ability to manage multiple, competing priorities and deliver results under tight deadlines and pressure
• Fluent in English both spoken and written – additional languages are a plus

Your Attitude

• You are curious, flexible and solution-oriented. You strive for excellence and are attentive to detail, but you also “get things done”!
• You are interested in telling an impactful story using analysis and smart data visualization rather than just applying methodologies and crunching the numbers
• You are a team player with a willingness to share your opinion and pro-actively propose ideas and you enjoy being part of a dynamic and fast moving multinational team

What we offer

• A clearly defined career path will help you to continuously develop your skills.
• Benefits:
• Annual performance bonus
• Relocation package for employees joining from abroad
• International health insurance
• Discount for Agoda employee booking on Agoda.com
• Reimbursement of parking fees

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Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.