CX Reports & Data Manager

GET TO KNOW US

We simplify wellness so you can find everything in one place. Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll make wellbeing universal, so everyone can be happy and healthy.

WHAT MAKES A GYMPASSER?

We are passionate about our mission! Whatever your job title is, here you can make a global impact and change people’s lives. At Gympass, we collaborate, set high achievable goal expectations, and focus on the end result.  It's a challenging, evolving environment that allows you to learn and grow. You will face a disruptive and emerging business model that will push you in several areas, with no boundaries for creation and collaboration.

THE OPPORTUNITY

We are hiring a CX Reports & Data Manager to our Customer Experience (CX) team in São Paulo!

As CX Data / Reports Manager your main goal is to support CX Gympass become a reference in terms of customer service quality and efficiency by making data-driven decisions. In order to do that you’ll help to provide information and data, besides analyzing it to generate business-relevant knowledge.
This role suits those who had previous experience in CX and/or Call Centers, has a strong technical acumen and experience in developing data and reporting infrastructures and flexible dashboards and other front-end tools.

YOUR IMPACT

• Design, develop and implement or guide the team to implement reports and dashboards to provide meaningful information and drive customer support performance and spread the voice of the customer to different stakeholders;
• Anticipate information requirements, evaluate business processes, uncover areas for improving information sharing and proactively communicate with business stakeholders about findings and insights;
• Perform regular data quality checks to ensure all reported information is accurate and relevant;
• Query and combine data from a variety of sources for use in reporting, analysis and to support decision-making;
• Lead projects to devise and implement efficient and secure procedures for data extraction, handling and analysis with attention to all technical aspects;
• Monitor and analyze information and data systems and evaluate their performance to discover ways of enhancing them (new technologies, processes, integrations etc.);
• Support others in the daily use of data systems;
• Organize and distribute the requests from different areas/regions among the team members.

 WHO YOU ARE

• Strong SQL and Python knowledge;
• Previous experience working with Power BI;
• Metabase knowledge and/or experience is a differential;
• Previous experience in Customer Experience and/or Call Centers is a differential Technical knowledge of data infrastructures (relational, non-relational databases, etc.) and Big Data;
• Knowledge of data extraction, transformation and loading processes;
• Advanced writing and speaking English skills;
• Strong analytical, organizational, communication and collaboration skills;
• Comfortable working in a fast-paced and highly dynamic environment;
• Understands how to analyze metrics and data, in order to take appropriate action.

WHAT WE OFFER YOU (Latam)

We're a wellness company that is committed to the health and well-being of our employees. Our flexible program allows you to customize your benefits, according to your needs! Our benefits include:

WELLNESS: Health, dental, and life insurance.

FLEXIBLE WORK: Choose when and where you work. For most, this will be a hybrid office/remote structure but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

GYMPASS DISCOUNT: We believe in our mission and encourage our employees and their families to find their passion too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more.

PAID TIME OFF: We know how important it is that our employees take time away from work to recharge. 

BR: Vacations after 6 months and 3 days off per year + extra day off on the month of your birthday + 1 day off for each anniversary of the year worked.

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family.

BR: 100% paid parental leave of 6 weeks to all new parents, of both biological and adopted children, regardless of gender and parent's relationship with the co-parent, Also extended maternity leave under local legislation 

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.  

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! 

FLEXIBLE WORK: We give our employees some flexibility to adjust their working hours, letting them adjust their starting time within a range of 3 hours. 

And to get a glimpse of Life at Gympass...follow us on Instagram @gympasscareers, Facebook “Life at Gympass” and LinkedIn! 

Belonging @ Gympass

Gympass is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. 

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