Senior Data Analyst

We are looking for a passionate analytics guru with in-depth expertise of the customer experience lifecycle and ability to create and develop innovative BI solutions.

Your Area of Focus

• Provide data solutions, tools, and capabilities to enable self-service frameworks for data consumers
• Conduct detailed data analysis on data used across business units to evaluate business processes and improve on/create new features
• Provide expertise and translate the business needs to design; and develop tools, techniques, and metrics, and dashboards for insights and data visualization
• Provide innovative analytical insights oriented to consumer analytics 
• Conduct qualitative and quantitative research and use mixed-method approaches to data analysis
• Analyze, synthesize, and share research findings into key insights for stakeholders
• Assist in the design, implementation, and enforcement of data infrastructure, security and system policies
• Build predictive and prescriptive analytics models that drive business decisions
• Collaborate with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on processes, offerings to improve client satisfaction and loyalty 

Your Professional Qualifications

• 8+ years in business intelligence/analytics experience
• 4+ years experience working with consumer analytics
• Bachelor’s Degree in a quantitative field (engineering, math, statistics, data science)
• Proficiency in Excel, Power BI and other visualization tools. Senior level reporting experience within at least one BI tool (Sisense, Tableau, Qlik, etc.)
• Proficient SQL, Python, R or DAX
• Experience in statistical modelling and machine learning techniques
• Previous experience in highly cross functional roles and partnership with different departments
• Excellent communication skills, both written and verbal. Ability to effectively present information to higher management
• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
• Demonstrated ability to take initiative and ownership with focus on continuous improvement

We are an equal opportunity employer.  All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.