Onboarding Data Analyst

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realize their dreams.

Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love.

Team Description

As part of the Onboarding Team you will play a key role in helping us to create the most frictionless/customer-oriented Onboarding process for our merchants. With a focus on both our activation and KYC journeys, we devise innovative ways of both maximizing our funnel conversion while complying with all legal requirements. On the Onboarding Team we mix a very unique characteristic where we make sure our processes comply with requirements from national and international regulators, while also pushing the boundaries with the constant question “do we really need to ask for this?”. Our vision of “always finding a way to make our merchants life´s better” is reflected in our hunger to automate and re-invent processes. 

We are looking for an Onboarding Data Analyst that will help us to truly understand who our merchants are in order to push new projects and products that will truly make us a dream company for our customers. The Onboarding Data Analyst will help us take our reporting to the next level and play a key role towards implementing new innovations and automations that will streamline our operation. With constant support and communication from other Analysts and Onboarding Teams in Germany, Bulgaria, UK, United States, Colombia and Brazil, you will be part of a global team who´s main focus is the merchant experience.

What you’ll do:

• Optimize all our operations reporting in order to drive action towards key objectives and measure impact.
• Data driven decision making to implement new processes to improve our merchant funnel conversion.
• Design experiments to test hypotheses and implement merchant based solutions in a fast-paced environment.
• Connect and manage relationships with development teams around the world to find solutions to local market opportunities.
• Work closely with different teams in a collaborative environment to bring the best possible experience for our merchants.
• Conduct data-driven business analytics to support and make recommendations on strategy and key strategic initiatives for the business.
• Work towards the full automation of the Onboarding process

You’ll be great for this position if:

• 0-3 years of work experience required in fast-paced environments.
• Advanced Excel and SQL experience.
• Basic Tableau knowledge. 
• Advanced or fluent english skills.
• You have excellent communication, presentation and interpersonal skills - you are able to communicate ideas and concepts with team members from a wide range of countries and cultures, and to build strong and productive relationships.

Why you should work at SumUp:

• You’ll be part of a company that lives and breathes to empower small merchants around the world and a member of a truly global team that works with people from different parts of the world
• You’ll have full autonomy to propose and implement changes that will up our game, as we work in flat hierarchies
• Flexible hours - you make your own schedule and have freedom to align with the team if you want to work remotely or take a few days off

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

In Chile, we continue to hire for all open roles. All interviewing and onboarding are done remotely due to COVID-19.

Job Application Tip

We recognise that candidates (especially female candidates) feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.