Reporting and Data Analyst - Office of The Registrar

The Office of the Registrar at SAIT is an essential part of the student journey, the front line of student support from admissions to convocation. We are committed to informing and assisting our current and future students from initial inquiry through to graduation and employment.
The Opportunity
Reporting to the Associate Registrar, Operations and Reporting, Office of the Registrar (OTR), you will work closely with the Business and Systems Team within Office of the Registrar (OTR) to research, develop, and enhance the University's student data system and other related applications for data reporting and analysis and plays a key role in enhancing the Office of the Registrar's ability to provide student and academic-related data, applications, and resources that support data-driven operational decisions. You will also provide technical and business analysis support for Banner (and integrated systems such as Argos, FormsFusion, and interfaces), Curriculog/Acalog, EnCampus, Cisco, and all other technical systems and applications used within the department. You will work with the Associate Registrar to refine and enhance current processes and assist in the development and execution of a technology plan primarily focusing on reporting and data analysis for the OTR.

The Role

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Prepare operational reports and dashboard that support business processes and decision making
• In collaboration with department leaders and staff, develop specifications for data blocks, dashboards and reports.
• Develop and execute ad-hoc queries for immediate operational needs, proof of concept for dashboard or report design
• Design and develop reports and dashboards using applications such as Argos, Tableau or PowerBI

Support end users to perform key business operations in Banner Production environment and test environments
• Support change within the OTR for business process and system changes in alignment with change management direction
• Contribute to the development of quick reference guides and other supporting aides for staff.
• Contribute to development of training for staff.
• Respond to requests for help from end users.

Collaborate with process owners within the department to gather business requirements and understand challenges for use in design sessions
• Analyze business and user needs, documenting requirements and revising existing system logic difficulties as necessary
• Troubleshoot problems and suggest solutions; resolve where possible and refer more complex issues to higher levels.

Perform system and functional testing of reports Support the configuration and enhancement of Ellucian Banner and all other systems and interfaces to support the goals and processes of the OTR.  
• Monitor Ellucian Client Support Site for releases notes and system patches while networking with other Banner User Institutions. Provide recommendations for enhancements and improvements based on this information
• Review system updates and assist with  fit/gap analysis, make recommendations on updates that will benefit business processes
• Understand the student and related data required of interfaces to ensure system and data integrity
• Perform system testing for new solutions, defect resolution and upgrades
• Provide input into the technology plan for OTR

Innovation
• Conduct research on potential solutions to identified business problems
• Investigate issues to determine root cause – system, business process or human error
• Use of technology or automation to streamline business processes to reduce time and effort to accomplish desired results

Policy and/or Regulatory Responsibilities
• Provide feedback and recommendations for updates or additions to SAIT policies / procedures
• Adherence to SAIT policy/procedures and legislative acts / laws of the Province of Alberta and Canada

Qualifications & Experience

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Minimum Required
• Post-secondary degree or diploma
• 5 or more years direct experience with enterprise resource planning systems, student information system maintenance and support for post-secondary educational institutions
• Data extraction, manipulation and reporting experience with SQL and reporting or data analytics applications such as Argos, Tableau or PowerBI.
• Strong relationship building and relationship management skills
• Proficient with database applications and effective use of relevant business systems and tools.
• Strong communication skills.  Capable of explaining complex technical matters to non-technical users. 
• Must be very detail-orientated, organized, be able to prioritize, and multi-task a variety of tasks.
• Excellent problem solving and troubleshooting skills.

Preferred
• Demonstrated familiarity with project management and change management principles.
• Experience with data management, business process improvement or software development an asset.
• Experience with forms and report design principles.
• Functional experience with Ellucian Banner is an asset.
• Experience with a variety of Office of the Registrar related software, including functions related to advising, call centre, admissions, learner records, scheduling, registration, transfer articulation or enrollment reporting

Job classification: Business Analyst - P5944Salary range: $75,000 - $85,000# of positions: 1Posting closing date: May 10, 2022Job end date: June 30, 2023
About SAIT SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.  Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT. Equity, diversity and inclusion (EDI) is essential to achieving SAIT’s vision to be a global leader in applied education. It creates the conditions for a healthy campus where everyone feels welcome, respected and empowered to succeed. SAIT values fairness, shared accountability and the importance of representation. The institution expects a commitment from its students and employees to continuously develop an equitable and inclusive mindset that celebrates diverse experiences and perspectives. Learn more about EDI at SAIT. For information on the collection and use of your personal information, please see our Privacy Policy.  BEWARE FALSE POSTINGS AND RECRUITING OFFERS SAIT has been made aware of individuals or organizations posing as SAIT using false postings to attract job seekers and collect personal information. Please be aware that SAIT will never request sensitive personal information beyond what is required for an application.  Career opportunities at SAIT will always be posted on the SAIT career site and we encourage applicants to only apply directly through there. When your application is completed you will receive an email confirmation, if you did not receive one please check your junk mail or try applying through the SAIT career page again.