Senior Product Data Analyst
Bengaluru, Karnataka, India
Exotel
Now craft connected customer conversations at scale with ease. Have intelligent, global conversations across voice, messaging, and video.Location: Bengaluru,Karnataka,India
About us
Exotel is one of Asia’s largest cloud communications companies. Our aim is to change the way enterprises look at customer communication. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, ICICI, IDFC, Redbus, Flipkart, Quikr, Practo, Lazada, Redmart, etc. to name a few. We are a 9-year-old company with humble beginnings. Currently, we are a 130 member team catering to over 4000 customers across the globe. Our technology has connected over 400 million people across the world and powered over 10 billion conversations. Read our growth story here.
About the role?
We Are looking for an analytically inclined, Insights Driven Product Analyst to make our organisation more data driven. In this role you will be responsible for creating dashboards to drive insights & Identify, analyze, and interpret trends and opportunities for growth through analysis of complex data sets for product and business teams. Be it Day to Day decisions as well as long term impact assessment, measuring the Efficacy of different products or certain teams, You'll be Empowering each of them. Are you the "Go To" person everyone looks at for getting Data, Then this role is for you.
What we look for?
- Having 4 to 6 yrs hands-on experience with Product related analytics and reporting
- Strong data, statistics, and analytical skills with a good grasp of SQL.
- Experience in Python / R
- Experience with building dashboards in Quicksight/Superset/Tableau/Excel
- Comfortable managing large data sets
- An engineering degree from a top-tier school.
- Good Excel/data management skills
- Strong stakeholder interaction and communication skills
- Partner with product managers and other stakeholders to identify, document, and evaluate Analytics requirements and roadmaps.
- Analyze data to provide recommendations and reports on existing and prospective products. Create, maintain, and update product information, and act as an expert internally and externally.
- Perform user test sessions and market surveys to inform product development teams
- Setting up metrics for measuring product/functional performance and responsible for tracking its improvement. Standardizing the metric definition.
- Lead and own the analysis of highly complex data sources, identifying trends and patterns in data and provide insights/recommendations based on analysis results
- Build, maintain, own and communicate detailed reports to assist Marketing, Growth/Learning Experience and Other Business/Executive Teams
- Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.
- Becoming the domain champion of the product/function with a clear data-driven understanding of how our users interact with our product.
- Facilitate review sessions with management, business users and other team members
* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰
Tags: Data management Engineering Excel Python QuickSight R SQL Statistics Tableau
Perks/benefits: Career development
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