Data Analyst (A3) - Automation and Control

About Ocado Technology

“We are on a mission: to transform the future of online grocery through cutting-edge technology innovation.”

Ocado Technology is changing the way the world shops using advanced Artificial Intelligence, Machine Learning, Robotics, Big Data, Cloud and IoT. We develop the innovative software and hardware systems that power Ocado.com, as well as the unique ‘Ocado Smart Platform’ which is being implemented by ambitious retailers across the world from Europe to America, Asia and beyond. 

We build everything in-house: from intelligent, frictionless e-commerce platforms to highly automated warehouses, our employees are skilled specialists with expertise across a wide range of technologies. We’re working on cutting-edge innovations that are shaping the future of our society.

We are a fast-growing, global company. Today we have colleagues in development centre across the world - London, Hatfield, Welwyn Garden City (UK), Krakow, Wroclaw (Poland), Sofia (Bulgaria), Barcelona (Spain), Stockholm (Sweden), Las Vegas, San Francisco (USA) and Toronto (Canada).

Our Values

We champion a value-led culture to get our teams working at their very best and to help create a collaborative working environment with inspiring projects that our people love. Core values of Trust, Autonomy, Craftsmanship, Collaboration and Learn Fast help drive our innovative culture.  But don’t just take our word for it, have a look at what our people are saying about us on Glassdoor. 

How I will spend my days... 

This Data Analyst role sits in our Ecommerce department in the Product Discovery area. As a Data Analyst in this area, you will envision the future of the consumer-facing side of the Ocado Smart Platform. You’ll perform sophisticated analyses in support of feature design and development, evaluating the efficacy of new features being trialled in the eCommerce platform and work with the development teams to ensure that the necessary data is being produced so that these analyses can be completed. We are looking for ambitious, creative problem solvers who will drive data-based decision making across Ecommerce.

What I will be doing... 

• • Providing analytics support to the eCommerce department.
  • Defining and developing KPIs to support both department missions and Ecommerce
  • Creating test plans for new feature launches, working with our stakeholders to create hypotheses and acceptance criteria. 
  • Executing high quality A/B tests that show statistically significant results and report the impact to internal and external stakeholders.
  • Creating product dashboards and automated reports that provide insight to customer behaviour.
  • Working with the developers to ensure that we are capturing the correct data in an easily accessible way to enable future analysis of customer behaviour.
  • Helping to answer questions like:
    • How can we improve the effectiveness of our product in recruiting and keeping customers?
    • How has this new feature impacted our Ecommerce KPIs?
    • Should we continue to develop this feature?

My responsibilities...

• Value 
•  Identifying the fundamental metrics / KPIs behind OSP, the levers that drive them and use these to help product managers unlock and track the value delivered by our products. Conducting analysis and applying your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with products across platforms.

• Tooling  
  • Identifying and building reusable solutions to enable analysis to build on previous work.
• Visualisation
  •  Channel the voice of the customer into the department by bringing the data to life, building empathy for our customers throughout the development community.
• Problem solving
  • Collaborating with cross-functional stakeholders to solve problems and identify trends and identify opportunities.
• Feature Support
  • Informing, influencing, supporting, and executing our product decisions and product launches.
• Stakeholder Management

• •  Building relationships across the business, describing insights with empathy and conviction

We would love to hear from you if you have... 

• Significant demonstrable experience in a Data / Business Analyst role
• A can-do attitude in a fast-paced, complex and often ambiguous environment.
• Strong bias for action and impatience for improvement
• Commercial-awareness and user-focus - ability to understand needs and identify priorities to unlock value through analytics

The essential Toolkit we're looking for is...

• Analytics 
• Designing KPIs and Metrics that Matter
• Applying data analysis techniques and mathematical methods to complex problems 
• Large/complex datasets, SQL and Python 
• Data-warehousing principles and best practices (e.g. Dimensional Modelling, Cube Design)
• Building self-service BI solutions e.g. Tableau, Looker, DataStudio
• Statistical analysis 
• Communication 
• Active listener
• Ability to simplify the complex and tailor output for any audience

• Collaboration 
• Able to bring different skills and personalities together to deliver great outcomes

It would be great, but not essential, if you have experience in... 

• • Advanced Analytics: Machine learning and simulation 
  • Domain knowledge: Ecommerce, Supply Chain, Fulfilment or Logistics
  • Experience of A/B testing implementation
  • Experience with Web Analytics Data e.g. Google Analytics

What we offer you

Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We can offer technically stretching work, a competitive salary and;

• Flexible working patterns and options for remote working (depending on your role/team)
• Wellbeing support through Apps such as Unmind and an Employee Assistance Programme
• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
• Pension scheme (various options available including employer contribution matching up to 7%)
• Private Medical Insurance
• 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete) 
• Train Ticket loan (interest-free)
• Cycle to Work Scheme
• Free shuttle bus to and from Hatfield Train Station to the Hatfield offices [Only include for relevant roles]
• Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices [Only include for relevant roles]
• Opportunity to participate in Sharesave and Buy as You Earn share schemes
• 15% discount on Ocado.com and free delivery for all employees
• Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)

We also have regular divisional socials, sports clubs not to mention the Ocado Technology Academy for a packed schedule of courses, conferences and events. If you think you have what it takes to make a difference, please submit your application below.

We are thrilled to welcome applicants from across the world. Whilst we are able to offer visa sponsorship, please note that we are only able to cover the company-specific costs. For all employment offers made for UK roles, it is expected that you will be based in the UK in commutable distance, ready for your first day of work, so please keep this in mind. If you have any questions, please don't hesitate to ask.

Due to the energising nature of Ocado's business, vacancy close dates, when stated, are indicative and may be subject to change so please apply as soon as possible to avoid disappointment. If you have applied and been rejected for this role in the last 6 months, or applied and been rejected for a role with a similar skill set, we will not re-evaluate you for this position. After 6 months, we will treat your application as a new one. All benefits information is subject to change and the terms of the individual arrangements.

Be bold, be unique, be brilliant, be you. We are looking for individuality and we value diversity above gender, sexual orientation, race, nationality, ethnicity, religion, age, disability or union participation. We are an equal opportunities employer and we are committed to treating all applicants and employees fairly and equally.