Data Analyst, Product Analytics (Remote)

Remote

Constant Contact

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At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams.  Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

What you'll do:

  • Collaborate with Product Managers to recommend and establish success metrics and KPIs to be used to assess product feature adoption and usage based on available data .
  • Work with the User Experience teams to get a better understanding of our customers by combining their qualitative data (obtained from surveys, interviews, test panels) with our quantitative data.  
  • Participate in Customer Panels and one on one customer (virtual) visits to get a personal understanding of our customers, their businesses, their needs and how they use our products to be successful.   
  • Provide ad-hoc and ongoing reporting on customer behaviors and product usage during the entire customer lifecycle.  
  • Provide product usage, invoice history as well as account attributes of desired customer cohorts for targeted marketing and CLM (customer lifecycle management) communications.  
  • Summarize product usage patterns for the Customer Success organization to help in keeping our customers engaged and successful by being able to intervene and provide guidance when their engagement declines..  
  • Summarize product usage statistics to be used for press releases and statements to the press for the Public Relations organization.
  • Measure the success of product marketing communications, webinars, A/B tests using product data to determine if customers have been influenced to try different features. 

 

Who you are:

  • Identify and harvest data sources from various data platforms such as Snowflake,  My SQL Databases, Google Analytics, AWS/S3 buckets.  
  • Write complex scripts in SQL to pull, clean and aggregate the data.
  • Provide insights into product behavior and engagement to inform product changes. Be able to interpret the data for the stakeholders.
  • Manage day to day research and data requests using Jira, deliver timely and accurate reports in Excel, Google Sheets, Data Studio and Tableau.  
  • Collaborate with your wonderful teammates on ongoing strategies to surface insights, and contribute to the overall on analytics knowledge of the team using Wiki and Confluence pages to share knowledge.
  • Work with members of the other Data / Analytics teams to leverage product data with other sources to be used for analysis and predictive modeling.
  • Develop regular reports using Tableau for consumption by all stakeholders.
  • Bachelor’s degree data/quantitative discipline (Computer Science, Data Analytics, Data Science, Information Management, Statistics, etc.)
  • At least 3 years of business related experience that demonstrates:
    • A good understanding of relational databases, data warehouse, and cloud storage concepts
    • Extensive SQL experience; ability to write complex queries to extract, manipulate and analyze data across multiple data platforms.  Demonstrated experience with
      R/Python in a business setting. 
    • Hands-on experience with Google analytics(preferred), Pendo(preferred) and/or Quantum Metrics to examine and analyze user behaviors in the product
    • Prior business experience with writing reports in Tableau (required), Data Studio (preferred) 
    • Experience with creating reports and visualizations in Excel/Google 

#LI-KD1 #LI-Remote 

Why You’ll Love Us:

  • We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. 
  • Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
  • You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
  • A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

 

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. To promote the safety of our employees, their families and our community, where permitted by applicable law, we require all new hires to be fully vaccinated against COVID-19 prior to their first day of work.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰

Tags: A/B testing AWS Computer Science Data Analytics Data Studio Excel Jira KPIs Predictive modeling Python R RDBMS Research Snowflake SQL Statistics Tableau

Perks/benefits: Career development Competitive pay Flex vacation Health care

Region: Remote/Anywhere
Job stats:  6  2  0
Category: Analyst Jobs

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