Data Analyst

What We Do: AI Service Management (AISM):

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

The Team:

We are a small but passionate team of 100+ based in the Bay Area. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

What You'll Do:

• Work closely with Product Management, Sales Engineering and Customer Success teams to deliver on customer requirements.
• Collaborate on design projects and code reviews with colleagues
• Write scripts, macros and programs to automate routine analyses and actions
• Working closely with data scientists and collaborating with back-end, front-end engineers to build products and associated datasets for Aisera’s AI driven product needs.
• Improve approaches to efficiently handle ever-increasing volumes of data
• Maintain efficiency and reliability of production of the critical datasets
• Evaluate and propose the best tooling and processes for data access and analysis
• Provide design and review support to the engineering teams working on data processing
• Own a large part of the process to enforce data governance and privacy while improving data quality and reliability
• Develop and iterate on processes, tools, communication channels, and documentation to enable the best possible technical support experience at scale
• Maintain a strong data-driven culture within the company by interacting with diverse internal functions.

What You'll Need:

• BS/MS degree (or currently pursuing) in Computer Science or other related fields
• Strong knowledge of engineering fundamentals
• Strong coding and software engineering skills in a mainstream programming language, such as Python, Java, C/C++
• SQL skills and comprehension of relational database schemas
• Great communicator. You have experience writing clear, concise, and detailed documentation
• Demonstrated ability to achieve stretch goals in a fast-paced environment
• Demonstrated ability to learn new technologies quickly and independently
• Excellent verbal and written communication skills, especially in technical communication
• Strong interpersonal skills and desire to work collaboratively

Benefits of Aisera

Fun place to work

Demanding job

Great team

Great opportunity

Aisera Benefits

Medical, dental, and vision benefits

Holidays and flexible PTO

Paid family leave

401(k) plan

Stock Options

Employment Assistance Program