Data Analyst

Data Analyst

At Remitly, we help immigrant communities around the world send over $6 billion a year to their loved ones. Sending money is faster, easier, and costs less with our all-digital money transfer platform. Our vision is to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet. At Remitly, your work has a direct and positive impact on people around the globe. Your work matters, every day.

The Role

The Customer Success team at Remitly is responsible for earning lifetime loyalty and trust from customers by promptly answering their questions and resolving issues with their transactions. As a Data Analyst on this team, you will work with operations leaders, and data analytics engineers to generate metrics, identify root causes of issues, highlight opportunities for broad spanning improvements and make recommendations to assist the company in developing meaningful business solutions and operational improvements. The quantitative insights you bring will have an out-sized impact on the business. You will report directly to our Senior Manager of Data Analytics. This position is based in Managua, Nicaragua.

What You’ll Do

• Lead the ideation, creation and launch of KPIs used to drive operational excellence
• Define, retrieve, and analyze large datasets using SQL, Tableau, Periscope (Sisense) and other technologies to drive and define operational solutions and approaches
• Quickly comprehend the business function's process, systems and underlying data
• Translate complex data into information that can be easily consumed by leadership to support business decisions
• Serve as the primary owner of operational data, ensuring its validity, integrity and accuracy
• Support capacity planning and headcount requirements through analytical modeling
• Support cross-functional teams with ad hoc day-to-day queries, specific data requests and general data analysis
• Lead and support data validations and deep dives
• Support project efforts with data requirements to help ensure successful product launches
• Work and communicate effectively with Remitly's internal teams such as Marketing, Compliance, Fraud Product, Finance, Data Analytics, Engineering and Operations.

Who You Are

• Bachelor’s degree in a technical, business, or analytical field (Mathematics, Computer Science, Statistics, Engineering or related field)
• Strong knowledge of SQL
• Experience in data visualization and related tools (e.g. Tableau, Periscope (Sisense), Metabase)
• Experience with Git/Github or similar version control systems
• Experience in analyzing different types of data to support business needs and present the results in concise visualization formats
• Detail oriented, independent and able to work under pressure to meet deadlines
• Proven data mining and analytical skills using various tools such as SQL (Postgres, MySQL), Amazon Redshift and Python 
• Strong alignment to our mission and values
• Proven problem solving and analytical skills with a data-driven mindset
• Ability to partner effectively with management and internal teams
• Strong written and verbal communication skills 
• Preference for candidates with experience in software development using object-oriented programming languages
• Preference for candidates with experience in machine learning algorithms

Who we are

Remitly is a group of passionate people working to make international payments easier and more transparent on both the web and mobile devices. We are seeking team members to join us that want to make a difference and change an industry. We pride ourselves on aiming high and delivering results, data being at the heart of everything we do, and encouraging our team to own business decisions and outcomes. Sounds like the place for you? Join us.

Remitly is an Equal Opportunity Employer. Individuals seeking employment at Remitly are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Remitly is an E-Verify Employer