Data Scientist III, Product Analytics

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

At Teladoc Health, data is at the heart of our culture of innovation. Come build what is next in healthcare and work with data and analytics tools that will help real people live measurably better and healthier lives.  Recognized as the world leader in virtual care, we are partnering with thousands of clients to serve millions of people around the globe every day. Teladoc Health offers a whole person virtual care platform that empowers all people everywhere to live their healthiest lives by transforming the healthcare experience, from acute and primary care to chronic care, mental health, and specialty care.

In your role as a Data Scientist, you’ll work closely with our coaching teams to create scalable analytics, models and insights that enable personalized and timely support for our members. 

This role is focused on developing, maintaining, and leveraging continuous insights into coaching and clinical operations; examples include (1) deriving and tracking actionable metrics, (2) scheduling coach and provider staffing through predictive forecasting, (3) optimizing capacity management for coaches and providers, and (4) surfacing member feedback/impact metrics for improved personalized support for our members. Through these activities, this role is foundational in driving better clinical outcomes.

Essential Duties and Responsibilities

• Resolves and assesses a wide range of issues in creative ways and suggests variations in approach.

• Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues.

• Work is done independently and is reviewed at critical points.

• Support detailed analyses, modeling and forecasting for key operational areas ranging from marketing to finance to clinical operations and impact our rapidly growing business. 

• Collaborate closely with cross-functional stakeholders, scope and solve problems they face, and help decision-makers on the team form educated, practical strategies and recommendations. 

• Proactively discover important trends in key metrics impacting our business, distill key insights, present to key executives, and drive meaningful actions. 

• Leverage a broad set of technical skills and strong business understanding to creatively solve complex problems with strategic impact. 

• Provide insights about our products and member experience to inform Product and Marketing teams for roadmap and feature decisions. 

• Build model pipelines and data models that enable actionable visualizations and insights to business stakeholders. 

• Solid communication and stakeholder management skills plus ability to deliver complex projects in time.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Qualifications Expected for Position

• A Bachelor's degree or higher in computer science, statistics, information systems, engineering or a related field. 

• 5+ years’ experience in Data Science, Business Analytics or a related field in SaaS or consumer companies, or in an academic/clinical setting (e.g., MS, MPH, PhD).

• Strong SQL skills, ability to code in and analyze data with Python (or R), and practical experience with BI tools like Tableau. 

• A firm understanding of statistical (inference and hypothesis testing) and machine learning concepts/techniques, with strong experience in applying these concepts to solve business problems. 

• Strong critical thinking, active listening and good communication skills to infer business needs, grasp underlying context, and translate loose direction on analytical projects into concrete solutions. 

• Compelling storytelling through analytics and visualization, getting your point across and keeping your audience engaged. 

• The flexibility to respond to changing priorities and business environments.

• Work experience in product analytics highly preferred.

The base salary range for this position is $120,000 - $155,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.