Fraud Intelligence, Data Operations Analyst

HUMAN was founded in 2012 in a Brooklyn sci-fi bookstore by Tamer Hassan, Michael Tiffany, Dan Kaminsky, and Ash Kalb. Our humble beginnings led to the creation of the Human Verification Engine, the backbone of all our products that protect enterprises from sophisticated bots. Today we verify the humanity of more than 15 trillion interactions per week for some of the largest companies and internet platforms across the internet. 
Our hacker roots still permeate everything we do. You will be a part of the HUMAN front line in our commitment to helping protect companies (and in turn, their customers) from both revenue and reputation risk caused by malicious bots. However, HUMAN is not the center of this story. Humans like yourself are. We firmly believe in putting people first. This approach spans our extensive benefits and day-to-day culture in order for every human to do the best work of their life. We want to hear about the marathon you’re training for. We want to see pictures of your pets. We want to know your favorite robot (we have many). 
The HUMAN R&D team is pivotal to our mission to protect the heart of the internet by disrupting the economics of cybercrime. They are the ones uncovering and fighting bot operations like PARETO, ICEBUCKET, 3ve, and Methbot. HUMAN supports our R&D humans by strongly valuing deep work and flexibility. Company-wide meeting-free Fridays give you uninterrupted time to work on your projects. Additionally, this team is encouraged to participate in R&D Research Friday - a designated half-day each week dedicated to trying new ideas and personal career development. HUMAN is fully committed to flexible working arrangements, or as we call it, work from anywhere, anytime. All of this is to ensure our humans are able to do the best work of their lives. 
We want to work with people like you who break down problems to build up better solutions. That’s what makes us HUMAN.  
The Data Operations team is responsible for surfacing useful insights from the terabytes of data we amass every day. We value ethics, experimentation, efficiency, and intellectual curiosity. We are looking for someone who will compliment the team to innovate without regard to conventions, accelerate us through new tooling, and deliver quality data intelligence to our internal and external partners.

What you'll do:

• Identify impactful detection leads that increase velocity from time of threat identification to implementation of detection/blocking in HUMAN products
• Deploy stop-gap defenses for emerging threats through the development of analyses, models, algorithms, and dashboards
• Build complex queries and reports to analyze historical data, including the use of techniques such as: sub-queries, temp tables, complex joins, variables
• Own the design and architecture of data models and dashboards used to present key information to detection and customer success teams
• Triage customer and internal inquiries about fraud efficacy by acting as first line of analysis
• Implement best practices and tooling that will improve the time to understand a new detection lead and process it
• Assist in research for case studies and white papers on fraud patterns
• Build detailed documentation of models, algorithms, and analyses to build visibility and auditability of work

Who you are:

• You have a good sense of ownership which drives you to find ways to do things better, faster, and leaner; you hold yourself accountable for the quality and accuracy of your work
• You look to find new and innovative ways to tackle complex problems through meticulous experimentation and application of emerging technologies
• You are open and transparent and work in tight collaboration with other team members on data projects and cross-departmentally across the rest of HUMAN
• You are communicative and go out of your way to support your team
• Proficiency in SQL
• Experience working with multi TB to PB data sets in cloud databases
• Experience working with both structured and unstructured data sets
• Experience improving processes and implementing tooling to accelerate analysis
• Python experience or exposure preferred

Life at HUMAN:
HUMAN prides itself on being an equal opportunity workplace. We firmly believe in putting people first regardless of who you are, where you come from, how you identify, or who your favorite robot is (we have many). We are on a mission to protect the integrity of the internet for everyone, so we welcome all individuals to come to share their unique experiences and perspectives as we fight against cybercrime together!
With Humans located in all parts of the world, we’ve fully embraced our diversity of thought and are always looking for innovative ways to connect with one another - even in virtual reality! Although New York City is our HQ, with teams in London, Virginia, and Victoria, we trust our Humans in choosing where they work and how they work. The benefits package we provide reflects our remote-first culture and our commitment to our Humans’ personal career development, which includes annual stipends for home office setup, wellbeing, and learning & development. We also offer weekly lunches, flexible time off, no-meeting Fridays, HUMAN days, sabbatical programs, and so much more.
We’re constantly trying to anticipate the needs of our Humans to ensure each one of us is equally prepared to do some of the best work of our life. Taking care of one another is part of the HUMAN experience and how we build true HUMAN connections.
If you are an individual with a disability or special need that requires accommodation, please contact us directly.