Sr. Director, Growth Development (Big Data Initiatives)

Los Angeles

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Posted 3 weeks ago

The Sr. Director of Growth Development, Big Data Initiatives is an integral, highly-visible role contributing to the overall success of the ServiceTitan’s data strategy. S/he will identify, define, drive, manage, and optimize new data initiatives that create immense value to our customers through new features, while also driving meaningful business for ServiceTitan. This individual has a well-rounded background drawing key elements from roles such as data science, product management, and technology strategy. This role offers the opportunity to have a massive impact driving growth for our customers and for ServiceTitan.

As our Sr. Director of Growth Development, Big Data Initiatives, you will: 

  • Provide the vision and direction for strategic projects and initiatives through the use of data; transforming vast data sets through analytics, machine learning, and other big data technologies to create innovative offerings
  • Develop a deep understanding of customer needs and product gaps to determine how big data can create immense value and empower home and commercial services businesses
  • Develop deep partnerships with Growth and Product Management to ideate and deliver on major cross-functional data initiatives, e.g. helping build the right set of features and taking them to market successfully
  • Provide strategic guidance on architecture and build of data ingestion capabilities to develop a highly integrated data model and solution
  • Maintain in-depth knowledge of industry best practices, technologies, architectures and emerging technologies -- along with their potential application to existing or future offerings
  • Become a trusted partner and provide guidance and recommendations on how data can be leveraged to answer questions and solve problems

To be successful in this role, you'll need: 

  • Exceptional leader with 6-10 years of related experience with a strong understanding of data architecture, technologies (e.g. machine learning), as well as considerations across privacy, legal, and security
  • Experience working with customer-level data, transactional data, and third-party data for strategic and operational purposes, e.g. leveraging data to enhance or create new innovative applications/offerings
  • Data-driven mindset with proven experience utilizing analytics & insights as tools for informed decision-making
  • Customer-centric and passionate about having an impact on the home and commercial services industry
  • A bold leader who can champion a vision, strategy, and roadmap, but can also roll up your sleeves to help the team get the job done
  • Will have demonstrated the ability to push projects over the finish line with sound planning and persistent execution; will understand how to align resources, seek the input of key constituents, and manage others to achieve desired results

Why ServiceTitan?

1. Work/Life Balance: flexible work schedule, flexible PTO, parental leave 
2. Health & Wellness: company-paid medical/visual/dental insurance, 401(k) retirement plan with company match, lunch provided everyday, fully-stocked kitchens, weekly meditation, wellness rooms, discount on Classpass
3. Enrichment: professional development workshops, diversity charter groups, an orientation program, career pathing opportunities

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

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About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit

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Job tags: Big Data Machine Learning Marketing Security