Principal Data Scientist

The world’s first customer platform helping internet businesses accelerate growth☝️

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

What's the opportunity? 🤔

The Research, Analytics & Data Science (RAD) team at Intercom use data and insights to drive evidence-based decision-making. We're a team of data scientists and product researchers who use data — both big and small — to build customer empathy, drive product strategy and shape products that deliver real value to our customers. If you get really excited about asking the right questions, exploring patterns in data and surfacing actionable insights that drive strategic decisions, then this role is for you.

Principal Data Scientists in RAD work on Intercom’s most strategic programs. This role will enable you to drive and influence projects that directly impact our customers and millions of end users who communicate via our messaging platform daily.

What will I be doing? 🚀

• You’ll be the lead data scientist for Intercom’s most important product initiatives. You’ll build relationships and collaborate with executives and principals across product, design and engineering to shape our product strategy. You’ll drive decisions on which projects to prioritise and invest in and you’ll manage collaboration with finance, marketing and sales to determine how these projects impact Intercom’s commercial performance.

• You’ll build and automate actionable models and dashboards

• You’ll craft data stories, share your findings and advocate for your recommendations across the company

• You’ll design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables.

• You’ll propose and lead projects to improve the tools and infrastructure that data scientists use to do their work.

• You’ll be part of the RAD leadership team, where you’ll help improve how the RAD org operates

• You’ll mentor and coach other data scientists and product researchers in RAD

What skills do I need? 📖

• 8+ years experience working with data to solve problems and drive evidence-based decisions

• Demonstrated ability to influence and guide product strategy with data

• Excellent communication skills (technical and non-technical) and a focus on driving impact

• Experience mentoring other data scientists

• Strong growth mindset and sense of ownership. Innate passion and curiosity

• Excellent SQL skills

• Strong proficiency with a scientific computing language (R or Python)

• Proficiency with BI/Visualization tools like Tableau, Superset or Looker

Bonus skills & attributes 🙌

• Experience working on a B2B SaaS product

• Experience working with Go To Market teams (Marketing, Sales, Finance)

• Experience with data modeling and ETL pipelines

• Experience partnering with Product Research teams

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up

• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

• Regular compensation reviews - we reward great work

• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

• Open vacation policy and flexible holidays so you can take time off when you need it

• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

• MacBooks are our standard, but we’re happy to get you whatever equipment helps 

• you get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.