BI Data Analyst

Kuala Lumpur

Full Time
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Posted 3 weeks ago

Job Description:

- Work closely with customer service team to understand service metrics, develop data-driven insights and recommendations for strategic projects/planning
- Deliver reports & necessary analysis to provide feedback and suggestion to optimize processes
- Establish processes and identify appropriate indicators to monitor performance and progresses
- Translate data outputs into strategic insights and communicate the results with the stakeholders that will help decision making


- Bachelor degree, preferably major in a quantitative subject, such as business analytics, statistics, engineering, mathematics
- 2+ years of experience in business intelligence or data analytics is preferred, experienced working in customer service is preferred
- Proficiency in excel, powerpoint, SQL, VBA, Python would be a plus
- Strong analytical and problem solving skills: ability to draw insights from data, research and design practical and scalable solutions
- High energy, self-motivation and ability to thrive in a fast-paced working environment with a customer focused attitude
- Excellent verbal and non-verbal communication skills


Job tags: Business Intelligence Data Analytics Engineering Python Research SQL