Machine Learning Engineer

Who we are  

Transcarent is the One Place for health and care. We cut through the complexity, making it easy for people to access high-quality, affordable care. With a personalized app tailored for each Member, an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions, Transcarent eliminates the guesswork to confidently guide Members to the right level of care. We take accountability for results – offering at-risk pricing models and transparent impact reporting to align incentives towards measurably better experience, better health, and lower costs. At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. We closed on our Series C funding in January 2022, raising our total funding to $298 million and enabling us to respond to the demand for our offering.  

Transcarent is committed to growing and empowering a diverse and inclusive community within our company. We believe that a team with diverse lived experiences, working together will strengthen our organization, and our ability to deliver "not just better but different" experiences for our members.  

We are looking for teammates to join us in building our company, culture, and Member experience who:  

• Put people first, and make decisions with the Member’s best interests in mind 
• Are active learners, constantly looking to improve and grow 
• Are driven by our mission to measurably improve health and care each day 
• Bring the energy needed to transform health and care, and move and adapt rapidly 
• Are laser focused on delivering results for Members, and proactively problem solving to get there 

About this role 

The Machine Learning Engineer will work in a team with data scientists, machine learning engineers and product managers to ensure our medical AI models are safe, appropriate and beneficial to members. 

This role requires a strong understanding of human-computer interactions and the diversity of experiences and viewpoints that affect how users perceive these interactions. 

What you’ll do 
Working under the guidance of the program director and lead machine learning engineer, you will develop safeguards to ensure generative AI models are fair and appropriate so that all members receive high quality health and care that is effective, efficient and treats them with dignity and compassion. 

What we’re looking for 

• Bachelor's or Master's degree in computer science, Statistics, Mathematics,  
  Data Science, or a related field. 
• Hands-on experience developing and implementing language  
  ML models and experience with modern transformer based LLM models and  
  algorithms. 
• Experience in developing and deploying machine learning models in a production environment 
• Strong programming skills in Python and SQL, with the ability to create  
  efficient and maintainable code for machine learning applications. 
• Strong problem-solving skills and the ability to work both  
  independently and collaboratively within a team environment. 
• Excellent written and verbal communication skills 

Nice to have 

• Experience in social sciences, understanding of diversity of user backgrounds, experiences and expectations.  

As a remote position, the salary range for this role is:$135,000—$155,000 USD

Total Rewards 

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.  

Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.  

Our benefits and perks programs include, but are not limited to:  

• Competitive medical, dental, and vision coverage  
• Competitive 401(k) Plan with a generous company match  
• Flexible Time Off/Paid Time Off, 12 paid holidays  
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance 
• Mental Health and Wellness benefits  

Location  

You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.  

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!  

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.