Senior Engineer, Data Reliability

About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

Who We Are

We're a cast of characters working to shine a spotlight on anime. Crunchyroll is an international business focused on creating both online and offline experiences for fans through content (licensed, co-produced, originals, distribution), merchandise, events, gaming, news, and more. Visit our About Us pages for more information about our collection of brands.

About the role

We are seeking an experienced Data Storage Reliability Engineer to join our team. As part of the team, you will apply Site Reliability and Software Engineering practices towards keeping our critical databases and data storage systems running smoothly. Data Reliability Engineers will partner closely with our service development and infrastructure teams to:

• Understand their workloads and provide subject matter expertise to successfully optimize our usage of data technologies towards performance and reliability. 
• Help plan and safely apply database changes, updates, and new use cases.
• Continuously improve our observability and detection capabilities. 
• Play a crucial role in incident response and resolution of data-related issues working to minimize customer impact and prevent future issues.
• Automate manual tasks and reduce the amount of human intervention needed in the normal operations of our databases. 
• Plan and implement strategies to improve the performance, scalability, resilience, and efficiency of our databases and related systems.

About the Team

At Crunchyroll, our platforms and infrastructure form the foundation on which our services are built and directly influence our customer experience and velocity of our engineers. The Cloud Reliability team at Crunchyroll embeds with our development teams and partners with our core platform teams to deliver the critical cloud infrastructure that enable our services. 

About you

• 8+ years of total experience running high volume customer facing services in production.
• 6+ years of experience running production databases and data storage systems on AWS including RDS (MariaDB), DynamoDB, ElastiCache (Redis), S3, and OpenSearch.
• Experienced in capacity planning, debugging complex issues, and optimizing performance. 
• BS Degree in Computer Science or a related field.
• Proficient in at least one programming language (JavaScript or TypeScript preferred) with experience in a software engineering role.
• Passionate about data storage technologies and picking the right technology for the use case. 
• Expert in improving database stability and observability Works proactively with others to establish SLOs, standards, and best practices.  
• Able to work on tasks and projects independently and as part of a team with effective communication skills. Has a history of successfully partnering with other engineering teams. 
• Writes clear and concise documentation.
• Acts with urgency, ownership, and with a mindset of continuous improvement. 
• Able to participate in an on-call rotation to ensure issues are resolved as quickly as possible and prevented from further occurrence. 
• Interested in mentoring or teaching others.
• Experienced in GitOps practices and automation (CI/CD, IaC, etc). 

Why you will love working at Crunchyroll

Not only will you get to work with fun, passionate and inspired colleagues, you will also...

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Enjoy flexible PTO and time off policies allowing you to take the time you need to be your whole self.
• Appreciate the generous medical, dental, vision, STD, LTD, and life insurance options for you and your family.
• Take advantage of our health saving account HSA program plus health care and dependent care FSA programs.
• Love that we offer an employer match on our 401(k) plan.
• Receive employer paid commuter benefit (for eligible employees)
• Appreciate the generous support program for new parents
• Obtain pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Remote

The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.Pay Transparency - San Francisco, CA$160,000—$200,000 USD

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.

• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Service. We serve our community with humility, enabling joy and belonging for others.

• Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.