Associate, Deliveries Marketplace (Data Analytics and Business Insight)

Company Description

Life at  Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to know the team

The Philippine Operations team oversees, shapes and grows the business in Grab PH. We contribute towards Grab's vision of being Southeast Asia's superapp by providing everyday services that matter most to consumers in the Philippines. This role will be under the Deliveries Org which covers strategy and operations for GrabFood, GrabKitchen and GrabMart. We analyze and collaborate both internal and external stakeholders to continuously improve the Grab experience of our delivery-partners, merchants and eaters.

Get to know the role

Responsible for developing and executing quality and engagement strategies to increase overall supply size, productivity, efficiency, and engagement of Deliveries delivery-partners. Problem-solving skills, an analytical approach to decision-making and execution, and a willingness to get your hands dirty are all necessary components for success in this role.

The day-to-day activities: 

• Execute on Deliveries delivery-partner quality and engagement processes and initiatives.  Experiment and execute initiatives to ensure platform reliability for GrabFood, GrabExpress and GrabMart verticals.
• Build, run, and optimize scalable operational processes tackling delivery-partner efficiency, performance, delivery quality, loyalty, and retention programs.
• Has the ability to “connect-the-dots”, and understands both on-ground realities of the business and the narrative of data from multiple sources
•  Analyze the performance of owned projects and initiatives and communicate key results across a wide range of stakeholders.
• Work across different teams and functions to support goals and initiatives of Grab as a whole, when relevant to delivery-partners.
•  Support vertical teams in launching new business initiatives

Qualifications

The must haves:  

• Bachelor’s degree in any field with a strong academic track record. 
• Excellent English written and verbal communication skills, with the ability to interact with colleagues at all levels. 
• At least 1 - 2 years of relevant work experience in management/strategic consulting, telecommunications (product/vertical management), marketing, booking apps, online payments/e-wallets, F&B/QSR, eCommerce and/or start-ups preferred, fresh graduates are welcome to apply.
• Proficiency in Excel/Google Sheets is required. 
• Proficiency in SQL and. Knowledge of Python is a huge plus. 
• Able to make key business decisions and provide rigorous, data-driven recommendations. 
• Experience in managing complex, cross-functional projects.
• Self-starter, detail-oriented, and ability to work well in a fast-paced environment.

Additional Information

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.