Principal Data Scientist, Customer Analytics

Mountain View, United States

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Posted 1 month ago

Atlassian is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.
Does the challenge of scaling a fast-growing company by empowering it with data, reporting and analytical insight excite you? Using your business instincts, analytics mastery and creativity, you will support a market-leading product, from analysis through to action. If you love finding patterns amidst chaos, making quick decisions, and aren’t afraid of being wrong, this could be a great fit!
You have a proven track record of delivering analyses leading to product insights. You develop strong and trusted relationships with product executives and use your communication skills to change the way your partners approach problems, and influence product roadmaps. You are passionate driving your learning and growth in a dynamic, fast-paced environment.
In this role, you will leverage data & analytics to shape Atlassian's understanding of how our customers use our services. You will specifically focus on insights that help accelerate our customer's journey from on-prem to cloud. You'll be the key partner to our product and marketing leaders, helping them gain deeper insight in to our business and use that insight to make great decisions.

On the first day, we'll expect you to have

  • 7+ years of experience in analytics or closely related fields
  • Undergraduate in a technical subject
  • Expertise in SQL and proficiency in another data programming language (Python, R, etc.)
  • A strong intuition for crafting raw data and analysis into well-written and persuasive content
  • The ability to prioritize your time wisely against multiple competing projects and requests
  • Experience translating insights into decisions and actions that have a direct business impact
  • Strong sense of accountability, self-drive, and the ability to function independently

It's great, but not required, if you have

  • Experience in both enterprise (or B2B) as well as consumer (or B2C) environments
  • Track record of presenting at meet-ups and conferences
  • MS, MBA or PhD degree in a relevant topic 
More about our team
The Customer Success Analytics team at Atlassian is tasked to drive insights about our customers throughout their lifecycle with Atlassian. The team is responsible from defining and maintaining a customer health score, build and manage models to predict potential churn and work cross-functionally to help customers get more value from our product suite, drive insights on the multi-year effort to transition on-prem customers to Cloud. This team partner very closely with other analytics teams
We are a highly collaborative team with a high bar of rigorous analyses, and we love to have fun along the way.
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
Job tags: Marketing Python R SQL