Director of Data Analytics and Technology

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Job Description

The opportunity

We are seeking a Director of Data Analytics and Technology to lead the development and maturation of Data Analytic and technology roadmap efforts for the LCG function. She/He/They will influence how data is gathered, visualized and analyzed for budget, resource allocation,  technology roadmap and strategic planning purposes.  She/He/They will be a key, strategic teammate with multi-functional responsibilities that include interacting with a range of stakeholders, from fellow team members to partners to leaders both within the function and in other functions such as Finance, Technology, Strategy and Risk.

This is an exciting opportunity to join an innovative, rapidly maturing team with a growth mindset.

This is a hybrid position with three days in office per week, preferably at the Toronto, ON, Canada location.

Your Responsibilities

• Develop, maintain and monitor relevant dashboards and other data analytic tools and technologies that support partner efficiency, reporting, analysis and risk informed decision-making
• Lead and/or support the development and presentation of business cases for initiatives and any associated funding asks based on analytic findings
• Proactively identify insurance industry and general technological changes that will impact the function
• Proactively enhance data analytic and general technology and technological skills within the LCG Strategy and Operations team
• Independently identify, analyze and define material, unmet business needs, issues, trends and opportunities within the LCG function and recommend potential data analytic or other technology solutions
• Monitor, and at times actively participate in, progress of relevant initiatives
• Partner, coordinate and collaborate with team members, partners and leaders within the LCG function and in other functions like Finance, Technology, Strategy and Risk
• Assist in identifying, planning and implementing change and/or continuous improvement opportunities and associated dependencies and/or roadblocks, with recommended options for addressing them
• Find opportunities to use AI in achieving function’s goals and objectives

Qualifications:

• 6 -10 years of progressive data analytic and technology architecture experience with expertise including cloud-based technologies (Azure), big data, data lakes, master data management, advanced data analytics for data gathering, storing and retrieval methods on various data platforms, both structured and unstructured
• Expert experience with Power BI data visualization
• Strong experience with SQL, and other methods for manipulating relational databases.
• Strong financial competence, with an ability to understand key metrics and their relation to business drivers
• Knowledgeable in technology frameworks such as COSO, COBIT, and ITIL
• Comfort working in a sophisticated environment with a wide variety of systems and numerous internal organizations
• Outstanding analytic and problem-solving skills, using data and information to highlight key themes and make recommendations for a senior executive audience.
• Proven ability to facilitate efforts of diverse groups based in multiple locations for the purpose of obtaining resolving problems and consensus-based decision making.
• Highly developed written and verbal communication, influencing, interpersonal, and relationship management skills.
• Superior leadership, negotiation, collaboration, presentation, conflict resolution and decision-making skills.
• Bachelor's Degree in Computer Science or Information Technology is preferred
• Advanced Technical Degree in Computer Science or Information Technology or related field is preferred

Competencies:

• Strategic orientation – ability to plan over a long term, taking advantage of business needs and other opportunities that may present themselves, to improve the effectiveness and efficiency of the function
• Strong tactical and day to day prioritization in support of longer-term strategic priorities
• Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions and make practical recommendations
• Excellent leadership by influence, diplomatic and collaboration skills to lead cross-functional teams and coach/advise peers and staff
• Strong planning, organization skills and implementation skills that deliver quality outcomes and results based on established priorities
• Self-directed motivation, accountability and ability to independently advance efforts on a timely basis with limited direction and supervision
• Proven knowledge of business operations, communications, change management and project lifecycles
• Professional, solution-oriented and collaborative teammate
• Ability to quickly learn new concepts/processes

What can we offer you?

• A competitive salary and benefits packages.
• Growth opportunities that extend upward and outward, encouraging development and learning of new skills!
• A dedicated and supportive team environment.
• Flexible work policies and work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture!
  We lead with our Values every day and bring them to life together.
• Growth opportunities
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine delivery of best-in-class services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all partners and has a positive social and environmental impact.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$103,050.00 CAD - $185,490.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.