Sr Automation Engineer (AI & ServiceNow)

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Role

We are seeking an automation engineer for the day-to-day execution of Application Administration/Development responsibilities of Service Now IT Applications. The primary objectives of this position are troubleshooting, identifying and developing automated solutions ,code fix, code deployment and performance tuning for multiple ServiceNow applications, including Production and other sub-prod environments.

What you get to do in this role:   

· Should be able to support Digital Technology Admin tech operations space in managing the lifecycle of production/sub-production environments - necessary configurations, code promotion and integrations, application administration tasks (operational, migrations, and

upgrades), Toubleshooting perf issues and work towards identifying and implementing automated solutions.

· Proactively identify opportunities for process improvement and recommend solutions to enhance the overall performance of the ServiceNow platform.

· Engage in scripting and automation using Python, and utilize software development tools such as Git/Jenkins.

· Support AI application deployments in cloud environments using Docker and Kubernetes, and cloud platforms like AWS, Azure, or GCP.

· Experiment with the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities before/after they hit the market. These capabilities may include classical Machine Learning Algorithms or Deep Learning based models like LLMs.

· Flexibility to work across global time zones.

Qualifications

In order to be successful in this role, we need someone who has:

· 4 - 6 years of information technology industry experience, with 2+ years of experience working on the ServiceNow platform and technologies.

· BS, Master’s in computer science or equivalent.

· Basic understanding of ITSM, ITIL, and/or CMDB

· Proven experience as a ServiceNow Developer with a focus on AI or Automation (3+ years of experience).

· Proficiency with ServiceNow scripting (Glide JavaScript)

· Experience and deep understanding of ServiceNow Workflows and Flow Designer tools.

· Preferred expertise with integrations and Integration Hub

· Preferred knowledge of either python or Java.

· Strong exposure to ServiceNow portal development

· Experience integrating AI technologies and automation tools with ServiceNow.

· 2+ years of experience with MLOps, Natural Language processing , deploying models/solutions to CI/CD pipeline , model deployment in test and production environments

· Good knowledge of ServiceNow modules, including Incident Management, Change

· Management, case Mgmt and Service Catalog.

· Leverage AI technologies to optimize workflows, improve decision-making, and enhance user experiences within ServiceNow.

· Implement and manage integrations between ServiceNow and other enterprise systems, ensuring seamless data flow and process automation.

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Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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