Data Analyst, Professional Services

Remote, Atlanta or Holmdel

Full Time
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Posted 1 month ago

Vonage  Mission

We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.

Why this role matters

The Data Analyst will be responsible for organizational improvement by use of data and analysis.  This role will operate in various data sources, managing specific data warehouses, and being an internal expert of all reporting repositories (Salesforce and Tableau).

This position can be remote based or located in our offices: Atlanta, Holmdel or Scottsdale.


What you'll do


The Professional Services Data Analyst is for creating reports for and analyzing all aspects of the Professional Services organization and its impact on the customer base and Vonage as a whole. This reporting purview includes but is not limited to:

What You'll Do

  • installation metrics
  • users installed
  • bookings to installs 
  • product level installations
  • cohort analysis 
  • data integrity
  • backlog metrics
  • new sales
  • add ons
  • migrations
  • paused projects and respective reason codes
  • trend analysis of aforementioned items
  • CSAT
  • trending respective to cohorts, products, teams, etc
  • analysis and business recommendations for improvements and resource allocation

 Produce ad-hoc and standard reports.

Maintain ongoing efforts around developing staffing analysis and the eventual creation of a capacity plan for Vonage Business Cloud, Enterprise and Residential support.

Maintain and develop databases that house the information that is reported out.

Provide historical analyses and post-performance analyses as needed.

Own the forecasting and capacity planning function for Residential Sales, including weekly requirements for vendor staffing

Analyze and process improvement on performance as it relates to media types, tfn(s), skill sets, etc.


What's required for application

Minimum of two (2) years in a reporting/data analytics role

Bachelor’s degree, preferably within accounting, finance, information technology, statistics or related field

Must possess very strong analytical skills

Expert in excel

SQL and/or Tableau experience required

SalesForce experience required

Outstanding communication skills; oral and written

Excellent time management skills, well developed listening skills

Ability to work in a fast-paced environment


What's in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.


Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.


Job tags: Data Analytics Finance SQL Tableau