Data Analyst

Data Analyst – Hybrid – Melbourne

We are hiring at Forms Express for a Data Analyst to join our team in Melbourne, Victoria!

Are you a detail-oriented, customer-centric individual with a strong analytical mindset?

Do you have a keen eye for data accuracy and a knack for problem-solving?

If so, we have an exciting opportunity for you to join our growing team at Forms Express.

As a Payments and Billing System Specialist, you will play a crucial role in ensuring the smooth processing and billing operations for our diverse customer base.

Forms Express is a progressive and thriving business based in Geelong, providing innovative electronic and printed document creation along with payment services. Serving government, corporate, and SME sectors across Australia and New Zealand, we are experiencing growth and are seeking a dedicated individual to contribute to our dynamic team.

The successful candidate will be based in the Melbourne region, working in a hybrid working model within commutable distance of our Burnley office!

What your day will look like:

Data Analysis and Processing: Handle data processing tasks with a focus on accuracy and attention to detail. Work closely with customer data, ensuring its cleanliness and accuracy. Map data to document templates and generate document output files for various distribution channels.

Customer Interaction: Provide exceptional customer support by responding to inquiries and meeting customer deadlines. Collaborate with customers to understand their specific needs and ensure satisfaction. Deliver proofs to customers for validation before final document production.

Problem Solving: Methodically resolve data issues and contribute to broader problem-solving efforts. Demonstrate persistence in addressing challenges to ensure the integrity of the billing and payment processes.

Communication Skills: Possess excellent communication skills to liaise effectively with both internal teams and external customers. Collaborate with team members and work independently when necessary.

Technical Skills: Utilize strong database knowledge, including familiarity with SQL Server, TSQL, and PowerBI. Develop basic web design skills, including JavaScript, HTML, and CSS. Understand basic IT infrastructure to navigate and troubleshoot related issues.

Time Management: Exhibit strong time management skills to meet deadlines and handle multiple tasks efficiently.

Qualifications:

• Strong knowledge of SQL queries is essential
• Previous experience in a similar role is preferred
• A Bachelor’s Degree in computer science or similar is preferred
• Willingness to learn and progress to more complex tasks, including basic programming coding
• Ability to adapt to the dynamic nature of a growing company
• Positive, 'can do' attitude and plenty of energy
• Proactive, motivated, and prepared to show initiative
• Strong time management and organisational skills
• Must be fluent in English, both verbal and written is essential
• Legally authorized to work in Australia

For information about Forms Express, please visit our website at www.formsexpress.com.au

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.