Senior BI Analyst - REF8347Z

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Description:

The Senior Analyst – BI & Analytics will report to the Director, GCS Strategy and Ops. This role is part of our GCS BI & Analytics team which is responsible for reporting & business analytics for Global Customer Services org and functions. This position will solve complex business problems using data for driving the growth of the organization. The candidate would be required to work on tools such as Tableau, Salesforce.com, Google Spreadsheet and SQL.

The Zscaler sales team is comprised of smart and tenacious people who are passionate about our vision of a secure, cloud-enabled digital future. By using their talent to share that vision, Zscaler sales teams are bringing the power and agility of cloud transformation to organizations around the world. Be a part of it!

Responsibilities/What You’ll Do

• Own Tableau dashboards for GCS Organization; translate complex business requirements into relevant dashboards in Tableau.
• Lead complete Project Lifecycle for Tableau from requirements gathering, development, testing, user acceptance, deployment and support
• Collaborate with internal stakeholders to solve complex business challenges using data and analytics techniques
• Present complex information and data in an easy-to-understand way to drive action
• Create effective relationships, influence, and collaborate internally and externally at all organizational levels; to move things forward and remove roadblock
• Act as the liaison between the business and the IT data engineering team as part of the BI and Analytics team

Qualifications/Your Background

• 8-10 years of experience in Business Insights and Analytics function; minimum of 4 years in Tableau
• Experience working with Technical Support metrics is a plus
• Excellent communication skills, interpersonal skills and strong team player. Strong attention to detail coupled with a high level of accuracy
• Ability to manage multiple concurrent projects and thrive in a fast-paced, constantly changing environment
• Knowledge of Tableau, Salesforce.com, Google Spreadsheet, SQL and working knowledge of R/Python.
• Experience with Snowflake and Einstein Insights is a plus
• Ability to drive analytics solution in a multi-disciplinary environment and collaborate with diverse internal teams
• Drive to learn, iterate and innovate and passionate about applying data analytics to solve business problems
• Technical expertise in areas of architecture, design, and implementation and a working knowledge of Tableau administration (only for coordination with backend admin teams)
• Ability to query and display large data sets while maximizing the performance of dashboard
• Continuous Improvement - Track record in optimizing processes, leading iterative review cycles to deliver & improve on dashboard results that exceed user expectations. Ideate & set up SOPs to unlock efficiency.
• Data analysis experience - Ability to work with a variety of metrics, numbers, and data from multiple sources and conduct basic statistical analyses, including correlations, linear and logistic regression, forecasting etc. Ability to explain complex analytics in a structured and clear manner.
  
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By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

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Pay Transparency

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Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.