Data Visualization Specialist

Are you passionate about harnessing the power of AI to revolutionize user experiences and services across the Pandora value chain?[BO1]  Pandora is actively seeking a talented and driven Service Designer/UX Designer to join our team. This role offers a unique opportunity to contribute to data-driven innovation while shaping the future of user interactions and service design in the AI space.

About AI Innovation team at Pandora:

Our Data and Analytics (D&A) AI & Innovation team is at the forefront of cutting-edge innovation, pushing the boundaries of AI technology at Pandora. As a Service Designer/UX Designer within our new AI Incubator team, you will play a pivotal role in enhancing user experiences and designing services that leverage the full potential of AI. Collaborating closely with our D&A AI experts, you'll be instrumental in crafting innovative and user-centric solutions that redefine Pandora’s business and customer experience. Join us in shaping the future of AI-driven services and experiences at Pandora.

Roles and Responsibilities:

1. User Research:
   • Conduct user interviews, surveys, and usability studies to understand user needs and pain points.
   • Analyze data and translate findings into actionable insights for the design team.
   • Collaborate with cross-functional teams to align outputs with business goals and technical constraints.
2. Service Design:
   • Develop end-to-end service blueprints and customer journey maps that illustrate user interactions with AI-powered products and services.
   • Identify opportunities for improvement and innovation in the overall service ecosystem.
   • Work closely with product managers and AI engineers to integrate service design principles into the development process.
3. UX Design:
   • Create wireframes, mockups, and high-fidelity designs for AI-driven applications.
   • Ensure a seamless and intuitive user experience across multiple platforms and devices.
   • Collaborate with data visualisation specialists and developers to implement and iterate on designs, ensuring alignment with design principles and engineering standards.
4. Usability Testing:
   • Plan and execute usability testing sessions to validate design concepts and gather user feedback.
   • Iterate on designs based on usability testing results and feedback from stakeholders.
   • Advocate for user-centered design principles within the organization.
5. Cross-functional Collaboration:
   • Work closely with data scientists, engineers, product managers, and other stakeholders to integrate AI capabilities into the user experience.
   • Collaborate with marketing and communication teams to ensure consistent branding and messaging across all touchpoints.
   • Foster a collaborative and innovative design culture within the AI Incubator team.

Experience Required:

• Bachelor's or Master's degree in Design, Human-Computer Interaction, or a related field.
• Proven experience in service design and UX/UI design, with a strong portfolio showcasing successful projects.
• Proficiency in design tools such as Figma, Adobe Creative Suite, etc.
• Experience with agile development processes and working in cross-functional teams.
• Excellent communication and presentation skills to effectively convey design concepts and rationale to stakeholders.
• Familiarity with emerging design trends and a passion for staying updated on industry best practices.

Join us on this exciting journey where your design expertise will shape the future of AI applications at Pandora, and your creativity will be the driving force behind innovative solutions. Apply now and be part of a team that is redefining the possibilities of artificial intelligence!

Our Pandora Values:

We dream, are visionary and go beyond the obvious. 

We dare to pursue bold ambitions with courage and speed. 

We care deeply about each other, our customers and the planet we all share. Every day we strive to be a fulfilling workplace, where each of us can thrive and contribute, where talents can grow, and 

we deliver on our promises to colleagues, customers, partners and stakeholders.
 

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. In compliance with the Colorado Equal Pay for Equal Work Act.

Did we get your attention?

We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact: 

Joe McBrien, TA Specialist, Global Office jomcb@pandora.net 

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com. 

Icing on the cake 

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora

Established in 1982, Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora’s products are available in more than 100 countries on six continents through more than 6,500 points of sale, including around 2,500 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023. 

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.