Data Science Sr. Manager, Commercial Analytics

Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.

Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.

Background:

Cedar is a patient payment and engagement platform that leverages data science, consumer-centric design and technology to improve the healthcare experience for patients.

The Data Science team plays a critical role in achieving Cedar’s vision. We ensure data and insights are accessible and trusted by all internal and external stakeholders to enable data-driven decision-making. Through analytics, descriptive analyses, and statistical models, we consistently aim to better understand the needs of patients, find improvement opportunities, and impact the product development process. We run experiments to test our various hypotheses and measure our progress. We build ML models and embed them into our web app to deliver a personalized experience to patients. We help differentiate Cedar's product offerings with hard-to-copy competitive advantages.

To do this, we have built an open, supportive, and collaborative team culture. “Love thy teammate” is one of our Data Science values, and we live into this value by operating from a mindset of curiosity, possibility, and the best intentions of each of our team members. As a team, we are dedicated to continually growing our technical excellence and collaborative excellence, equally.

We are also not doing this alone; we partner with the other Makers teams (Product, Engineering, Design, and User Research) to grow our impact. We also work with Commercial teams to evangelize our vision to clients and get market feedback on which pain points are the most urgent to solve.

You can read about some of our work on the Patient Experience Studio, a blog we share with the Design team.

The Role:

We’re seeking a Data Science Senior Manager - Commercial Analytics to lead our Commercial Analytics team and manage a team of Data Scientists. 

The Commercial Analytics team’s goal is to enable our clients to understand, appreciate, and extract the most value out of their Cedar relationship and products. The team’s ambition is to satisfy and delight Cedar’s clients through access to data and insights that:

1. Help them build trust in Cedar’s products and recognize the value they deliver, 
2. Empower them to take advantage of Cedar’s varying features and levers to maximize value.

As a Data Science Senior Manager, you will be responsible for defining and enabling the team to execute on its goals and objectives and ensuring that they match Cedar’s company strategy. You will synthesize short-term needs and signals into long-term strategies and projects, collaborate cross-functionally to drive the team’s goals forward, and create growth opportunities for the team. Through scalable analytics, descriptive analyses, and statistical models, you will lead the team in better understanding the value that our products deliver for our clients, communicating these insights effectively, and empowering our clients to maximize value from Cedar Suite. Your role is responsible for ensuring that the team can scalably impact our clients through data insights. You should be an expert in working with complex data, using visualization tools such as Looker, and have a keen understanding of how to apply data to address ambiguous problems.

The Data Science team is based in NYC. Team members are expected to be in the office at least 3 days per week.

Responsibilities:

• Lead and manage a team of data scientists in designing and executing on scalable and impactful solutions to showcase Cedar value
• Transform company objectives into a clear and strategic roadmap for the team
• Collaborate closely with commercial and technical partners to unblock team goals and drive shared objectives forward
• Ensure Cedar clients have access to the data and insights that they need to understand and appreciate how Cedar helps them meet their goals
• Scale the team’s existing analytics tools and dashboards and develop future iterations based on needs
• Present and clearly communicate data findings and underlying methodology to partners across all levels of the organization, including those without data backgrounds
• Pursue technical and operational excellence while developing a supportive, collaborative, and diverse culture where timely and specific feedback and recognition are central
• Lead team initiatives to help the Data Science team grow, work efficiently within and across functions, and foster passion for our work and contribution to Cedar’s success
• Have an expert understanding of the mechanics of Cedar’s platform and our data models

Skills and Experience:

• 9+ years of experience in an analytical role and 3+ years of management experience
• A proactive attitude, an ownership mentality, and a growth mindset
• An analytical perspective and passion for finding actionable opportunities and insights within complex data
• Experience collaborating with business teams
• Ability to work in a fast paced environment and engage with non-technical partners to explain technical concepts
• Strong presentation, communication, and project management skills
• Expertise with SQL and Python and visualization tools (e.g. Looker, Tableau, Power BI)
• Knowledge of or experience in the healthcare industry is a plus

Applicants must be currently authorized to work in the United States on a full-time basis. 

Compensation Range and Benefits

• Salary/Hourly Rate Range*: $204,000 - $ 240,000
• This role is equity eligible
• This role offers a competitive benefits and wellness package

*Subject to location, experience, and education

#LI-CR1

What do we offer to the ideal candidate?

• A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
• Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
• For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of PTO per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
• 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
• Diversity initiatives that encourage Cedarians to bring their whole selves to work, including the Cedarian Advisory Group (a cross-functional cohort focused on increasing internal inclusiveness at Cedar) and three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians) 
• Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
• Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
• Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally

About us

Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. Over the past several years, we’ve raised more than $350 million in funding from investors such as Andreessen Horowitz and Tiger Global, bringing Cedar’s valuation to $3.2 billion.

As of December 2022, Cedar is engaging with 20 million patients on an annualized basis, and is on target to process $2.7 billion in patient payments annually. Cedar’s ambition is to serve 50-60 million Americans by 2025, about half of the U.S. population that makes medical payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Summit Health, Novant Health, Allina Health and Providence.