[L6] Staff Data Analyst ll(Post purchase experience)

General Responsibility for this team: 
1. Customers should be able to easily understand the information of the order/cancellation/return product through the Mycoupang domain page after purchase
2. After purchasing, analyze the customer's inquiry type to identify the customer's problem
3. Manage and define indicators to enable customers to reach the final 0 CPMU through self-service after high purchase

What you will do:
1. Develop business operations-related decision-making systems to improve the efficiency of business operations
2. Analyze domain data to provide insights and help develop key metrics
3. Explain reports, algorithm details, and results to both technical and non-technical stakeholders
4. Prioritize the metric development requests and lead the junior BAs to support key business initiatives in the company
5. Keep the developed reports and systems up-to-date, including learning and deploying new technologies, both in methodology and in technical / software
6. Document project deliverables and decisions made as well as final results
7. Work with stakeholders to identify project requirements, translate them into tasks, and lead teams to have tasks completed on time with high quality
8. Train and Manage junior team members

Requirements:
1. Master's Degree in math, statistics, or other technical or business fields
2. 10+ Job years experience in data science, business analytics, and other quantitative fields
3. Excellent skills in SQL
4. Proficient in English (nice to have as well)
5. Strong presentation and communication skills
6. Good understanding of statistical analysis and algorithm design
7. Experience in initiating and driving analytics projects and delivering actionable insights and recommendations to business
8. Experience working with stakeholders in requirement identification and final delivery of features and analytical projects

Preferred:
1. Experience with creating Tableau (the main tool for visualization), Grafana, or similar GUI-based reports
2. Relevant working experience in retail/e-commerce business (nice to have)
3. Experience with data analytics tools such as relevant Python libraries, Spark, and R as well as engineering tools such as GitHub and Airflow (very good to have – Python, Spark, R)
4. Experience with documentation and project management tools (Wiki, Jira, Gannt charts, and similar) as well as final result presentation (such as Powerpoint)

Recruitment Process and Others

• Recruitment Process

1. Application Review - 1st Interview(Virtual) - 2nd Interview(Virtual) - Offer 
2. The exact nature of the recruitment process may vary according to the specific job, and maybe changed due to scheduling or other circumstances.
3. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

• Things to Consider   

1. This job posting may be closed before the stated end date for application if all openings are filled.    
2. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.    
3. Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. 

• Privacy Notice   

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
https://rocketyourcareer.kr.coupang.com/privacy-policy   (Korea)
https://rocketyourcareer.usa.coupang.com/privacy-policy   (U.S.)
https://rocketyourcareer.cn.coupang.com/privacy-policy   (China) 

• Document Return Policy   

1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.  
   
   
2. A job applicant, who has applied but has not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act.  However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company.  In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
   
   
3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email (  recruitingops@coupang.com  ) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be informed that the job applicant is required to pay the postage on the registered mail. 
   
   
4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process.  If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act. 

• 전형절차

• • 서류전형 - 전화면접 - 대면면접 – 최종 합격
  • 전형 절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다.
  • 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별안내드립니다.

• 참고사항

• • 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
  • 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
  • 보훈대상자 및 장애인 여부는 채용 과정에서 어떠한 불이익도 미치지 않습니다.

• 개인정보 처리방침  쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다.  https://www.coupang.jobs/kr/privacy-policy/
• 서류  반환 정책  본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.

• • 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
  • 위 2항 본문에 따라 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일(  recruitingops@coupang.com  )로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.
  • 당사는 위 2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.