Business Intelligence Ops

Our Data team, a financial data services sub-pod, is an established family with members stationed across Jakarta, India, and Singapore. We’re in charge of running hundreds of instances and deployments across all of our payment products, directly impacting millions of users every single day. Most recently, our team has built products that reduce the overall time to model, curate, and access data, streamlining our efficiency and internal processes significantly. In the coming year, in light of our new GoTo collaboration, we have exciting plans to scale up our team in efforts to field the massive growth of our data pool. 
In the role of Business Intelligence Ops, you'll be pivotal in leveraging data to drive strategic decision-making and operational efficiency. By meticulously collecting, analyzing, and interpreting vast amounts of customer-related data, you'll provide valuable insights into market trends, customer behavior, and operational performance.

What You Will Do

• Master all Consumer Lending Operations-related data points, including Customer Service, KYC, Telesales, and Transactional Data.
• Manage all Operations Dashboards and Reporting to ensure timely and accurate availability.
• Provide analytical insights leading to actionable plans with positive impacts for stakeholders.
• Support Operations BI Chapter Lead in executing operational experimentation and enhancing workflow automation processes.
• Analyze, evaluate, and initiate improvements in day-to-day operations for efficiency, effectiveness, and scalability.
• Develop job automation to build Datamart-level tables in Big Query for Operational Dashboard Reporting.

What You Will Need

• Bachelor's Degree in Engineering, Mathematics, Statistics, or a related discipline is required.
• 1-2 years of experience in a fast-paced environment, with a background in project management and data analytics.
• Possesses strong analytical, planning, and problem-solving skills.
• Proficient in SQL and Advanced Excel, with a high level of competence in working with numerical data sets. Knowledge of Python and experience in automating tasks is highly advantageous.
• Familiarity with at least one business intelligence tool such as Google Data Studio (Looker), Power BI, or Tableau is preferred.
• Ability to work independently with excellent time management skills, collaborating effectively with cross-functional teams to drive initiatives aligned with organizational objectives and Key Results (OKRs).
• Exceptional communication and interpersonal skills, capable of articulating complex ideas to non-technical stakeholders with clarity and precision.
• Familiarity with data warehousing concepts and methodologies is considered a plus.

About GoTo GroupGoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo FinancialGoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek, GoToFinancial and GoToLogistics ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.