Technical Performance Specialist - School of Programming/Data Science
India
Udacity, Inc.
Learn online and advance your career with courses in programming, data science, artificial intelligence, digital marketing, and more. Gain in-demand technical skills. Join today!Mentor Operations at Udacity
Ensuring students receive great technical support from our mentors is crucial to Udacity’s success. As the team tasked with designing, delivering, and improving mentor-focused initiatives, Mentor Operations is responsible for mentor sourcing and onboarding, performance, payments, support, and engagement. We are a global team with staff in the US, the Middle East, and India.
Technical Performance Specialist
Combining technical expertise and general familiarity with Udacity content, Technical Performance Specialists play a vital role on the Mentor Ops team. At a high level, each Specialist is responsible for managing mentor performance across a “school” of Nanodegrees, while leading or contributing to technical initiatives to drive quality improvements for mentors in all programs. Specialists serve as a vital link that ensures consistently strong mentor quality even as Udacity adds 15+ Nanodegree programs and tens of thousands of new learners each year
Some of the specific responsibilities:
- Evaluating New Mentor Technical Strength: assess the technical skills of new mentors and provide guidance to ensure they provide superlative student support to students from the get go. In addition, you’ll design and run processes to monitor and improve mentor performance for new Nanodegree programs.
- Improving Mentor Quality: through a combination of audits, data analysis, technical certification exercises, and more, you’ll review existing mentor performance, provide input on their relative performance, and establish clear technical standards for mentors in a specific Nanodegree program.
- Mentor Engagement: as the team member responsible for a “school” of Nanodegree programs (e.g. “School of Programming and Development”), you’ll develop strong relationships with top performing mentors in your school and harness their insight to improve Nanodegree projects, instructions, and more.
- Content and Project Feedback: you’ll act as an interlocutor between our Content team, students, and mentors using their feedback and suggestions to improve projects, starter code, content, and more.
- Student Support: at times you’ll be tasked with providing direct technical assistance to Udacity learners who may be struggling to advance through their program and who need additional support. In addition, you’ll review instances of suspected student plagiarism and decide on the proper recourse given Udacity’s honor code policies.
- New Initiatives and New Mentorship: you’ll work closely with the rest of the Mentor Operations, Student Services, Product, Engineering, and Content teams to pilot new forms of mentorship for enterprise customers, scholarship students, and more.
What are we looking for:
- Excellent in reading, understanding, and debugging unfamiliar code in at least one these languages:
- Python
- JavaScript
- SQL
- Java
- An eagerness to combine a strong knowledge of programming languages with experience designing, launching, and managing operational processes at scale.
- Highly comfortable with Microsoft Excel and strong ability to collect, analyze, and report on data.
- Experience writing clear and concise emails and other communications for diverse and widespread audiences and engaging with global communities through multiple platforms, such as Slack, and more.
- Proven experience of prioritizing and multitasking multiple urgent deliverables.
Ideal Candidate
- Fluent in Python, JavaScript, SQL, and/or Java programming languages
- Strong Problem-solving skills
- Good at researching and troubleshooting technical issues
- Empathetic and a great mentor
- Excellent organizational skills and ability to meet deadlines
- Driven by data to constantly iterate and improve
- An excellent communicator who excels in listening, writing, and responding professionally
- A team player
Learn more about Udacity's Values Students First - Better Together - Entrepreneurial - Data Driven - Candid and Direct - Talent Obsessed
Udacity is committed to creating economic empowerment and a more diverse and equitable world. To ensure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition (including genetic information), age, veteran status or military status, denial of pregnancy disability leave or reasonable accommodation.
Udacity's Terms of Use and Privacy PolicyTags: Data analysis Engineering Excel JavaScript Machine Learning Python SQL
Perks/benefits: Career development Medical leave
More jobs like this
Explore more AI, ML, Data Science career opportunities
Find even more open roles in Artificial Intelligence (AI), Machine Learning (ML), Natural Language Processing (NLP), Computer Vision (CV), Data Engineering, Data Analytics, Big Data, and Data Science in general - ordered by popularity of job title or skills, toolset and products used - below.
- Open MLOps Engineer jobs
- Open Lead Data Analyst jobs
- Open AI Engineer jobs
- Open Data Engineer II jobs
- Open Sr Data Engineer jobs
- Open Senior Business Intelligence Analyst jobs
- Open Principal Data Engineer jobs
- Open Data Manager jobs
- Open Power BI Developer jobs
- Open Data Analytics Engineer jobs
- Open Junior Data Scientist jobs
- Open Product Data Analyst jobs
- Open Senior Data Architect jobs
- Open Data Scientist II jobs
- Open Business Intelligence Developer jobs
- Open Sr. Data Scientist jobs
- Open Manager, Data Engineering jobs
- Open Data Quality Analyst jobs
- Open Big Data Engineer jobs
- Open Business Data Analyst jobs
- Open Data Analyst Intern jobs
- Open ETL Developer jobs
- Open Principal Data Scientist jobs
- Open Research Scientist jobs
- Open Data Product Manager jobs
- Open Data quality-related jobs
- Open Business Intelligence-related jobs
- Open GCP-related jobs
- Open Data management-related jobs
- Open ML models-related jobs
- Open Privacy-related jobs
- Open Java-related jobs
- Open Finance-related jobs
- Open Data visualization-related jobs
- Open APIs-related jobs
- Open Deep Learning-related jobs
- Open PyTorch-related jobs
- Open Consulting-related jobs
- Open TensorFlow-related jobs
- Open Snowflake-related jobs
- Open PhD-related jobs
- Open NLP-related jobs
- Open CI/CD-related jobs
- Open Data governance-related jobs
- Open Kubernetes-related jobs
- Open Databricks-related jobs
- Open Airflow-related jobs
- Open Hadoop-related jobs
- Open LLMs-related jobs
- Open Generative AI-related jobs