Data Analyst

Data Analyst

Location: Hatfield, Hertfordshire/ Remote 

Department: Service Assurance Operations

We’re Client Services. We architect and build ground breaking, game-changing technology solutions. We don’t do off-the-shelf. We don’t do easy. We are writing, building and running all our own software systems, we’re constantly pushing the limits of what technology can do.

We are looking for an enthusiastic and motivated individual who will be responsible for reporting and data analysis relating to the support of our global retail clients. Your work could be consumed by the clients themselves or any of the support functions that help to support and maintain Ocado’s platforms wherever they are deployed.  You will be working with the team on  the discovery of management insights that can be found hidden in disparate data sources, including engagement with stakeholders where appropriate.

The Ocado Smart Platform is our new modular and scalable solution for building our highly automated warehouses which we will use to put some of the largest bricks and mortar retailers around the world online using our disruptive business model.

What will you do?

• Creation of reports (using various data sources) using Tableau and Looker
• Monitoring of existing data feeds to ensure data integrity
• Proactive investigations into any data discrepancies or anomalies
• Writing basic code for reporting or querying purposes (SQL / Python)
• Your responsibilities will include exploring the data available and looking for trends and useful analysis that might be useful for the team.  
• Review and maintain documentation for the team. 
• Presenting analysis to stakeholders and a range of technical and non-technical internal audiences as well as responding to questions
• Understanding of the data structures used in the team  
• An understanding of Data Preparation including optimising data for reporting purposes
•  

What would we like you to have?

• Experience in dealing with data 
• Knowledge of data analysis, natural language processing, or modelling techniques.
• Demonstrated basic knowledge in SQL or other appropriate tools.
• Understanding of data structures and data analysis techniques
• Experience in using reporting tools such as Tableau, Looker, Google Sheets or  Excel.
• Skills to support the preparation of high-quality presentations
• Able to work on your own initiative when required, as well as in a team
• A methodical and logical approach to problem-solving with excellent written and verbal communication skills

Desirable:

• Experience of understanding and reporting Service Level Objectives (SLOs) and / or Service Level Agreements (SLAs) using Service Level Indicators (SLIs)
• Domain knowledge (e.g. technical support)
• Experience working in an Agile environment

What we can offer you

Technically stretching work is a given. We want you to push technological boundaries and create solutions to problems people haven’t even thought about yet; so we’ll give you the freedom and the tools and the playful, stimulating working environment you need to do what’s never been done before. While red tape’s conspicuous by its absence, rewards are plentiful: as well as a competitive salary, benefits include pension scheme, interest-free season ticket loan and, of course, a healthy 15% Ocado staff discount (and free delivery).

Due to the energising nature of Ocado's business, vacancy close dates, when stated, are indicative and may be subject to change so please apply as soon as possible to avoid disappointment. 

Be bold, be unique, be brilliant, be you. We are looking for individuality and we value diversity above gender, sexual orientation, race, nationality, ethnicity, religion, age, disability or union participation. We are an equal opportunities employer and we are committed to treating all applicants and employees fairly and equally.