Machine Learning Scientist

Remote Canada


Answer common support questions, deliver personalized interaction, and anticipate user needs, all from one AI-driven customer service automation platform.

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Ada was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee, and the Wendat peoples and is home to many First Nations, Inuit, and Métis peoples. We also acknowledge that Tkaronto is covered by Treaty 13 with the Mississaugas of the Credit, and the Williams Treaties signed with multiple Mississaugas and Chippewa bands.   At Ada our mission is to make customer service extraordinary for everyone and our vision is a world where every customer interaction is resolved by AI.   Ada is an AI-powered customer service automation platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort.   Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit  

As a Machine Learning Scientist within our R&D organization  you will design, experiment, and deploy data science solutions that will be integrated into Ada’s product. You will work closely with Product Designers, Engineers and other ML Scientists to create delightful and impactful experiences for millions of customers.

We're looking for someone who is passionate about data science and about contributing to a world-class customer service automation platform. You will be expected to develop product features involving machine learning, and will be responsible for writing data pipelines, modelling and experimentation all the way through to deployment. You will also get the opportunity to contribute to improving the team's data science and ML engineering practices.

About You

  • Proven industry experience with Generative AI
  • 2-5 years of industry experience
  • Master or PhD in Machine Learning or a related field is preferred
  • Interested in Applied ML Science that includes optimization and R&D for AI-first production systems
  • Excellent understanding of Machine Learning principles. Preferably worked on natural language processing (NLP) problems before but not required
  • Experienced in designing and tracking efficient and thorough data science experiments
  • Robust software and data engineering practices


  • Execute on our ambitious machine-learning product roadmap through the implementation of features
  • Help identify areas of opportunity and innovation within our product
  • Increase the business value that Ada brings to our customers by bringing innovative research projects into production


  • Competitive salary and generous stock option plan
  • Unlimited vacation
  • Wellness account
  • Extended health coverage
  • Dental/optical/travel insurance
  • Life insurance
  • Employee and family assistance plan


  • Flexible work schedule
  • Remote-first, In-person friendly work environment with WFH budget
  • Paid parental leave for Canadian and U.S. residents
  • Development opportunities

The expected salary range for this position is $117,000 to $180,000. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.



About Us

Ada is a rapidly growing company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.

We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities, even if you don’t meet every qualification we listed, because members of marginalized communities are less likely to apply if they don’t meet every qualification. We believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation.

Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.

Everyone has their own unique talents. Even if you don’t meet 100% of the above qualifications, tell us why you’d be a great fit for this role in your application.




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Tags: CX Data pipelines Engineering Generative AI Machine Learning NLP PhD Pipelines R R&D Research Spark

Perks/benefits: Career development Competitive pay Equity Flex hours Flex vacation Health care Parental leave Travel Unlimited paid time off

Regions: Remote/Anywhere North America
Country: Canada
Job stats:  36  9  0

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