Senior Data Scientist, Customer Analytics

Mountain View, United States

Full Time Senior-level / Expert
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Atlassian

Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

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Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Does the challenge of scaling a fast-growing company by empowering it with data and analytical insight excite you? Using your business instincts, analytics mastery and creativity, you will support a market-leading product, from analysis through to action. If you love finding patterns amidst chaos, making quick decisions, and aren’t afraid of being wrong, this could be a great fit! You have a proven track record of delivering analyses leading to product or business strategy insights. You develop strong and trusted relationships with product executives and use your communication skills to change the way your partners approach problems, and influence product roadmaps. You are passionate driving your learning and growth in a dynamic, fast-paced environment.
In this role, you will work closely with the Enterprise Trust team to ensure our cloud is ready for our large enterprise customers. This includes enhanced security, reliability and scale, compliance with FedRAMP and HIPPA, building features that are cited as cloud blockers for these enterprises, and building tolling for migration of data. You will often use imperfect data to influence strategic company decisions under tight timelines. This is a role that will stretch you, accelerate your learning curve and give you the chance to really leave your mark in the history of Atlassian.

On your first day, we'd expect you to have:

  • Strong sense of accountability, self-drive, and the ability to function independently
  • Extensive experience in analytics, statistics or closely related fields
  • Proficiency in SQL and expertise in Python / R
  • A strong intuition for crafting raw data and analysis into well-written and persuasive content
  • The ability to prioritize your time wisely against multiple competing projects and requests
  • Experience translating insights into decisions and actions that have a direct business impact

It's great, but not required, if you have:

  • Experience in both enterprise (or B2B) as well as consumer (or B2C) environments
  • Track record of presenting at meet-ups and conferences
  • MS, MBA or PhD degree in a relevant topic
More about Customer Analytics
The Customer Analytics team at Atlassian is tasked to drive insights about our customers throughout their lifecycle with Atlassian. The team is responsible from defining and maintaining a customer health score, build and manage models to predict potential churn and work cross-functionally to help customers get more value from our product suite, drive insights on the multi-year effort to transition on-prem customers to Cloud. This team partner very closely with other analytics teams. We are a highly collaborative team with a high bar of rigorous analyses, and we love to have fun along the way.
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.
Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
Job tags: Python R Security SQL
Job region(s): North America
Job stats:  1  0  0
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