Senior Data Analyst - CRM


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Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and over a dozen services. It is Indonesia’s first and fastest growing decacorn building an on-demand empire.

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About the Role
If you’re looking to be a part of a dynamic, highly analytical team who enjoys working with data, look no further. As a Data Analyst for the CRM (Customer Relationship Management) team under the Loyalty, Partnership & Monetisation (LPM) Group, you will be building data products to help LPM achieve its business objectives. As part of this team, you are expected to help drive data (science & analytics) strategies and operational initiatives in CRM. Also, as addition, this role is expected to be a thought partner for leaders across Gojek group in all things engagement, retention, loyalty, and consumer lifecycle. For starters, you will do this by working to solve some of the most challenging problems in creating the right onboarding journey for new customers!

What You Will Do

  • Deliver analysis, insights, reporting, data marts, and tools to support the business team
  • Perform data modelling in relation to customer behaviour, in-app behaviour, and product features
  • Build & maintain data mart and dashboards for tracking business OKR and initiatives
  • Ingest both internal and external data to support business needs
  • Partner with business teams to make data-informed decisions
  • Identify product or business opportunities and support growth with experimentations and recommendations

What You Will Need

  • More than 3 years of working experience in data-related fields
  • Expert in SQL and strong experience with a data visualisation and dashboarding tool (e.g. Tableau, Google Data Studio, etc.)
  • Practical knowledge of ETL tools and Data Warehouse (e.g. Airflow, BigQuery)
  • Practical knowledge of programming languages (e.g. Shell, Python) and Python/R for statistical analysis
  • Practical knowledge of experiment design and statistical evaluation
  • A strong business acumen and communication skill; able to effectively deliver technical presentations to non-technical stakeholders
  • Comfortable working independently and collaboratively with minimal guidance
  • Ability to manage and prioritise daily tasks while being goal-oriented
  • Ability to think critically and strategically
About the Team
Loyalty, Incentives, and Monetization (LPM) Data team is distributed across Indonesia, Singapore, and India.The team helps various pods related to engagement & monetisation topics within Gojek. Various teams within LPM group (among others) are CRM, Promo and Incentive Tools, GoClub (Gojek’s loyalty program) and Growth Platform. In addition to this, the team works very closely with the following teams outside LPM group: product strategy & planning teams, digital marketing, and consumer platform (customer care, home page, etc.).
An example of a problem that we solve includes designing an efficient loyalty program and the best data driven communication channels for our customers. Should you have a question about which incentives to offer our customers to keep them engaged in the platform, we are your people! Currently, our team has been busy working on Machine Learning based cross-selling offers, which will help Gojek to grow in an efficient manner by recommending the right services to our customers, while at the same time improving customer experience.
We are a tight-knit group made up of crypto-enthusiasts, national badminton champion, Youtubers, photographers, and movie fanatics! We work hard and play hard, and believe it or not, we actually enjoy each other’s company!

About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2021, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

* Salary range is an estimate based on our salary survey at

Tags: Airflow BigQuery Crypto Data Studio ETL Machine Learning Python R SQL Tableau

Perks/benefits: Career development Startup environment

Region: Asia/Pacific
Country: India
Job stats:  5  0  0
Category: Analyst Jobs

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