Data Analyst

Role Title: Data AnalystDuration: Full-time, permanentHours: 40 hours per weekLocation: Colindale, London (remote or hybrid working can be discussed)Salary: Competitive
Hello, we’re UW 
We believe anyone can sell you utilities.  We stop you from having to think about them. 
We bundle together all your home services - energy, broadband, mobile and insurance - into one, great value monthly bill. 
In fact, we’re the only business in the UK that does this, so we think we’re onto something. 
We’re also one of the UK’s biggest home growth success stories of the last 20 years - now publicly listed and almost £1 billion in annual revenue.  But we’re only just getting started.  We’ve emerged stronger than ever from the recent energy crisis and are poised for a period of strong growth. 
The role 
Equal parts hands on with data and engaging with stakeholders, this analyst role offers the chance to work in a team driving operational excellence through data. You’ll play a pivotal role in driving digital transformation whilst remembering the human side of every customer interaction. Reporting directly to our Operational Intelligence Lead, you’ll help drive efficiency, action and leading customer service though robust measurement, actionable KPIs, reporting, & analytics. Beyond understanding our unique business you’ll help us get to know our teams and customer interactions better. Working with operational teams and customer product teams you'll model data from business systems to be insight and operations ready. 
The role includes: 
- Be accountable for servicing information to our operations managers - Engage with product & technology leads in measuring effectiveness of new tools & processes Feedback gaps in data capture or data quality issues- Build and manage in Data Studio a portfolio of reports, dashboards and KPIs to ensure business alignment and active adoption- Get hands on with data in SQL, LookML & Google sheets- Curate trusted data models to enable self service analytics- Manage the access and distribution of reports- Adopt best practice data management techniques to prevent reporting silos and duplication of data. 
Who we’re looking for
The successful candidate will be a data enthusiast, with an inquisitive attitude. Technically, you'll need to be comfortable with data manipulation, processing and modelling. 
This role is an excellent opportunity for a candidate looking to drive themselves with their own enthusiasm for data and to make a significant difference to the growth of the business.
Required experience
- Solid experience in SQL - Worked with data supporting a Contact Centre operational environment
Advantageous Experience - Google Data Studio - Knowledge of relational and non-relational data sources- Familiarity with fundamental statistical concepts- Basic data visualisation and storytelling skills- Knowledge of Looker 
Don’t forget though, you’ll need to be eligible to live and work in the UK.What we’re offering
The opportunity to join an established but dynamic business that’s going through significant change and still has huge growth potential.
A competitive basic salary, share options and fantastic long service benefits for those who are looking for a long term role.
You’ll also benefit from 25 days’ holiday (plus bank holidays), access to our private pension scheme from day one, life insurance and discounts on UW services.
Being based in our state of the art offices also means you benefit from a subsidised onsite canteen and free onsite parking.
Health & wellbeing benefits also include virtual personal training, yoga and pilates, discounted healthcare & gym membership, virtual healthcare appointments and more! 
If you think this could be the role for you or want to be part of UW’s growth, apply now.