Data Analyst - Voice of the Customer

PT Porto

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Farfetch

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FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.OPERATIONSWe're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.PORTOOur Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!THE ROLEWe are looking for a Data Analyst, reporting to the Head of Customer Success, to be responsible for providing business reporting, strategic and tactical insights as well as key recommendations to measure, track and improve customer and partner experience.

WHAT YOU'LL DO

  • Use statistical methods to analyze data and create useful business reports
  • Help develop new KPIs & benchmarking to track and measure Partner and Customer Success
  • Analyze available data and produce recommendations based on insights to drive commercial success
  • Develop dashboards to present insights and in visually impactful way
  • Develop custom reporting via SQL and other BI tools to provide valuable information to stakeholders and leadership.
  • Build a reporting logic to produce analytical measures to tell the story of what is happening in the business;
  • Work with development team to scope out and implement new reports and tools as necessary;
  • Pull data from databases for own use or business owner use;
  • Manage data manipulation and provide scheduled reports.

WHO YOU ARE

  • A professional with a degree in Mathematics, Statistics or related field
  • Experience analyzing large amounts of data using Excel (can maintain complex spreadsheets) and SQL (required)
  • Experienced in working with data presentation tools such as Tableau or Looker
  • You are able to present complex data clearly
  • Experienced in analytical tasks in one of the following areas: segmentation models, customer health, and retention & churn prediction (preferentially)
  • Fluent in English, both written and spoken

REWARDS & BENEFITS

  • Health insurance for the whole family, flexible working environment and well-being support and tools
  • Extra days off, sabbatical program and days for you to give back for the community
  • Training opportunities and free access to Udemy
  • Flexible benefits program
  • FARFETCH Equity plan

EQUAL OPPORTUNITIES STATEMENT

  • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.
You will need to use your data analysis expertise to support several projects and ad-hoc reporting requests and, using technical skills to follow up with Business Intelligence teams on the development of new reports.
Job region(s): Europe
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