NLP Data Manager

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Gong is one of Israel’s most valued private software companies. Our solution uses machine learning and AI to automate big parts of customer-facing roles. Over 2000 innovative companies like Zillow, Slack, PayPal, Twilio, Shopify, Hubspot, SproutSocial, Zoominfo, Outreach, MuleSoft, and LinkedIn trust Gong to power their customer reality.
At Gong, we’re building new-generation, machine-learning based software that automates big parts of customer-facing roles by “understanding” their conversations and related work.
Our solution guides sales professionals, coaches them on how to become better, performs tasks for them, and directs them to the best actions.
As an NLP Data Manager you will be responsible for weaving data into gold. You'll work with the Product and Data Science teams in Gong to analyze Gong’s unique customer data (recorded calls, emails and other forms of conversation + business outcomes) and provide actionable insights that will help shape Gong’s product roadmap. You will also work with leadership teams of key enterprise customers to present the insights, receive feedback and iterate towards creating repeatable AI-driven models.

You Will:

  • Work alongside Data Scientists and Product Managers to translate business and Product needs into successful ML projects
  • Support and improve ML model creation, by analyzing real-world data, defining labeling guidelines and training and test datasets, evaluating model performance, and suggesting improvements
  • Provide supporting data for prioritizing new NLP based features and initiatives
  • Formulate techniques for quality data collection, annotation and evaluation, define and implement workflows, perform exploratory analysis and write guidelines and documentation
  • Serve as the professional point of contact for multi lingual team of annotators, train, mentor and perform quality monitoring
  • Help create project timelines and make sure that progress adheres to the plan

You have:

  • BA/BSc in Industrial Engineering, Economics, Management, Psychology, Linguistics or an exact science or equivalent experience
  • 1+ year experience performing data analysis Excellent communication skills, with very high proficiency in spoken and written English
  • Strong project management and prioritization skills and self-motivation
  • Good business understanding and the ability to separate the wheat from the chaff, detecting hidden insights, and communicating them to non-analysts.
  • Proficiency in other languages - a plus
  • Proficiency in SQL, Python, Excel, Tableau or similar tools for analyzing and visualizing data - a plus
  • Familiarity with AI/ML - a plus
Here at Gong, we like to encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. 
If this consideration is important to you when choosing a work place, we'd love to see you with us.
Job region(s): Middle East
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