Sr. Product Manager (Machine Learning)

United States

Full Time Senior-level / Expert
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JustAnswer LLC

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About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people.  We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management. 

Our Culture  

With 500+ employees spread around 3 continents and a Glassdoor rating of 4.5 (Oh yes, check it out here!), we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together with regular happy hours, team offsites and amazing holiday parties (think renting out an island, taking over an arcade and cruising around the Bay on a chartered yacht). Perks include team lunches, delivered-to-your-home monthly snack boxes, corporate philanthropy and matching gifts, monthly tech allowance, medical/dental/vision, 401K with matching, access to JustAnswer's 12,000+ verified Experts, and more.  Best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

The JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

  • Data driven: Data decides, not egos
  • Courageous: We take risks and challenge the status quo
  • Innovative: We 're constantly learning, creating, and adapting
  • Lean: We focus on customers, using lean testing to learn how to serve them best
  • Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

About The Role

As Senior Product Manager, you will create products that delight our customers and drive business impact.  You are adept at leading cross functional teams to execute on a product vision in a high growth business.  You help drive our overall product strategy and work with senior leadership to ensure we meet our overall business goals.    

Duties and Responsibilities

  • Define and prioritize the product roadmap for a key product area(s) 
  • Lead a cross-functional team(s) of engineers, designers, data scientists and analysts to build and develop the product 
  • Drive innovation, definition, deliverables planning, and design of new products 
  • Define and analyze product metrics to inform decision-making and measure success 
  • Define product requirements for MVPs and new features/enhancements 
  • Help drive our overall product strategy  

Qualifications

     Skills

  • 3+ years of B2C product management experience focusing on web and mobile
  • Self-starter with a bias toward action and a proven track record of results
  • Familiarity with Problem Mapping, Data Literacy 
  • Experience creating thorough risk analysis to identify the potential issues with an ML implementation as well as well as reducing risk 
  • Experience with Cost/Benefit analysis of when to use ML as opposed to traditional methods 
  • Experience with A/B testing framework (Must Have) 
  • Experience identifying the right use cases for ML (Pattern recognition, ranking, personalization etc.) 
  • Know how to delight customers and how to use data to know if you did 
  • Excellent written and oral communication skills 
  • Bachelor's degree or equivalent experience  

Tools: 

AWS Recoknition, AWS Sagemaker, GCP Deep Learning, GCP Cloud AI, MSFT Azure Datbricks or ONNX

*Experience with any of these technologies is a plus 

     Collaboration

  • Ability to work both independently and collaboratively
  • Promote co-creation and encourages others to participate; works smoothly across all levels and departments
  • Manages time and meetings effectively, properly leveraging managers' time

     Communication

  • Excellent interpersonal and service-oriented skills
  • Proactively shares appropriate level of information across teams
  • Actively listens to others and ensures they are understood

     Leadership

  • Strong project management and organization skills
  • Self-starter who is action-oriented and leads by example
  • High-level of accountability and acts an owner, develops effective short and long-term plans and goals
  • Provides timely, effective and meaningful feedback that motivates others to improve performance
  • Builds and/or supports a high performing team; recognizes and rewards achievement

#LI-REMOTE

Job region(s): North America
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