Product Data Scientist (Remote/Bucharest)

Bucharest, Romania

8x8, Inc. logo

8x8, Inc.

8x8 helps businesses of all sizes empower employees and delight customers with a unified platform for contact center, business phone, video, and chat.

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As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. [NYSE: EGHT] is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
For additional information, visit www.8x8.com, or follow 8x8 on LinkedInTwitter and Facebook.
8x8, the world’s #1 cloud communication company, is at the forefront of bringing modern, cloud-based communications, collaboration and customer engagement solutions to SMB and Enterprise companies across the globe. We are looking for an experienced Product Data Analyst to be part of our Product Insights LabIn this role, you will be working with business performance metrics, best engagement indicators, the conduction of A/B tests, building reports, and providing actionable recommendations. We are looking for a person with a good business sense and a strong analytical mindset in order to leverage data to drive decision-making and identify growth levers.

Responsabilities:

  • Define and track key performance indicators for our products
  • Generate insights about how our audiences use our platform to inform future product development and audience growth.
  • Design, deliver and automate reports, implement analytics tagging, master exploratory analysis and insight, all in close collaboration with partners across the product and business groups.
  • Design, build and automate dashboards
  • Partner with product managers on the end-to-end process of test design, implementation and analysis
  • Document and communicate findings and insights to stakeholders
  • Designing ETL data processing to provide stable reporting in a dynamic data environment.
  • Proactive trend analyses to surface underlying insights and bring forth early strategic discussion
  • Engage in data deep dives and experiments, including hypothesis formulation, experimental design, significance-setting, and post-experiment analysis
  • Identify and interpret trends and/or patterns within complex data sets
  • Responsible for data analysis, validation, cleansing, collection, and reporting
  • Analyze and maintain reports and dashboards to generate timely actionable insights
  • Run deep data analyses and investigations

Qualifications:

  • Proven of experience as a product data analyst.
  • Bachelor's degree in an analytical field such as economics, mathematics, or computer science
  • Strong experience with data visualization tools like Tableau, Data Studio, or similar.
  • Strong data visualization skills
  • Experience with product analytics tools such as Amplitude, Mixpanel or similar.
  • Expert knowledge of user segmentation, and consumer insights experience.
  • Experience working on ETL and Data Modeling.
  • Programming skills such as using Python or R for data analysis/visualization.
  • Strong experience working on, defining, and using analytics events.
  • Deep understanding of subscription metrics such as Churn rate, MRR, ARR, ARPU, LTV.
  • Proven ability to drive business results with their data-driven insights.
  • Strong attention to detail and accuracy.
  • Prioritize and manage work, working to multiple timelines
  • High level of initiative and a ‘make it work’ ethos
  • Excellent verbal and written communication skills
  • Excellent attention to detail
  • Demonstrates taking ownership of issues through to resolution
  • Comfortable working across-geographies with team members in a fast-paced environment

Working at 8x8:

  • Industry leading, award winning technology and recognised on two Gartner Magic Quadrants
  • Inclusive, supportive and collaborative culture yet with a winning mentality
  • Encouragement and environment to make a difference
  • Fun – check out our Instagram posts in the UK, Romania and the US, the smiles are real
  • Deep passion for doing the best for our customers, giving them the best service and the best technology

Benefits:

  • 25 annual leave days. Additional vacation of 1 leave day for every 2 complete years of employment (max. up to 5 days)
  • Participation in the company’s bonus scheme – based on company 
  • Private Pension
  • Group Life Insurance 
  • Private Healthcare
  • Meal Tickets
  • Telecom allowance
  • New born allowance
  • Christmas and Easter Allowance
  • Gym membership
  • Employee engagement activities and events
  • Learning and training initiatives
  • Flexible working schedule
  • Restricted stock unit: generous grant of stocks that you receive when signing with us, enabling you to own a part of the company
#LI-TM1
For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.For European Job Applicants our Job Applicant Privacy Notice can be found here.
Job region(s): Remote/Anywhere Europe
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