Data Analyst

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We are looking for experienced data analytics experts to dig deeper into the topics of growth and operational analytics. Both roles sit within the wider analytics team which touches upon all areas of the bank - analysing our operational data, providing insights on our customers and sharing data-derived strategic input to wider Starling teams for both improved customer experience and efficiency gains for the bank. KPI tracking, customer segmentation and forecasting should be skills in your analytics toolkit and you should be keen to throw yourself into new topics as and when they arrive.

What you’ll be doing

• Perform quantitative analysis and customer insights analytics to inform growth and/or operational strategy
• Create and evolve reporting dashboards, working collaboratively with the team to define KPIs to be tracked
• Help manage and administer the many sources of analytics data from an array of platforms, including growth marketing and/or operational data
• Identify the appropriate data sources and statistical techniques required to assist the team to track against KPIs
• Create and share data-led hypotheses and actionable insights with the team to optimise growth marketing and/or operational performance

Requirements

We’re open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. If you care enough to find elegant solutions to difficult technical problems, we’d love to hear from you.

Overview of ideal skills we are looking for:

• Experience in data analytics, ideally supporting a marketing or operations team (ideally 3 + years)
• Proficient in using SQL in a business environment
• Python experience
• Experience with regression modelling and statistical analysis
• Experience with visualization tools, specific experience of using Looker and LookML would be an advantage
• Ability to communicate effectively, as the role will work closely with data analytics and the growth or operations team

Benefits

Starling technology works in a hybrid pattern both from home and one of our three offices. We’re open to applications from across the UK including fully remote, if you’re hybrid our preference is that you’re located within a commutable distance to either our London, Southampton or Cardiff office, so that we’re able to see each other and collaborate in person too.

Benefits:

• 25 days holiday (plus public holidays)
• An extra day’s holiday for your birthday, taken a week on either side of the day
• 16 hours paid volunteering time a year
• Part-time and/or flexible hours available for most roles
• Hybrid/remote working
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Enhanced sick pay
• Contributory pension scheme
• Varied social groups set up and run by our employees
• Perkbox membership giving access to retail discounts, a cashback scheme, a wellness platform for physical and mental health, a birthday box and weekly free coffee
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme

Full details are available on our careers site

About Us:

Starling is a leading digital bank on a mission to disrupt the banking industry.

Since our launch in 2014, we've surpassed 2 million accounts, including over 350,000 business accounts. Our total deposits, meanwhile, have topped £5 billion and we have lent over £2bn over the same period. We're a fully licensed UK bank, and we have the culture and spirit of a fast-moving, disruptive technology company. We've won the Best British Bank award four years running, and now employ over 1500 people across our London, Southampton, Cardiff & Dublin offices.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

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