Senior Data Scientist, Analytics - Marketing

444 De Haro St

Full Time Senior-level / Expert
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Discord

Discord is the easiest way to talk over voice, video, and text. Talk, chat, hang out, and stay close with your friends and communities.

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Discord is looking for experienced and passionate data scientists to join our new and rapidly growing Marketing Data Science team! As a member of the Marketing Data Science team, you will help Discord achieve its mission of providing people with a sense of belonging in online communities, by collaborating directly with the teams who design, build, and support Discord. If you’re passionate about data, impact, and working on an amazing team, read on!

At Discord, Marketing Data Science team is a newly established and rapidly growing team. Lots of exciting opportunities from the ground up! We have a broad scope and collaborate with various stakeholders - product marketing (revenue, growth, creator), growth marketing, brand marketing, community, partnership, business development, etc. We provide data-driven marketing insights to: (1) grow new users, engage and retain existing users, (2) promote monetization features such as Nitro, (3) enable creators, admins, and moderators to successfully build, run and even monetize communities.

The Marketing Data Scientist is expected to use data analytics to understand user profiles and server performances, create reports to track core KPIs, identify business opportunities, and impact the strategy of Marketing and Product team. The ideal candidate should be a thought partner on business, and is passionate about breaking down vague problems, building robust analytical solutions, delivering data-driven insights, generating actionable recommendations, and working in a fast-paced environment at hyper-growth stage.

What you'll be doing

  • Partner with teams throughout Discord through the full lifecycle of data analytics from ideation and exploratory analysis, to building dashboards and reports, and A/B testing
  • Define KPIs and diagnostic metrics that help improve the user experience, encapsulating these measures in clean crisp dashboards that provide the company with timely and actionable information
  • Use our amazing infrastructure to quickly and easily build custom data sets to monitor novel product features and processes
  • Proactively socialize insights, dashboards, and reports with technical and non-technical audiences, soliciting feedback on where to improve
  • Be a champion of A/B testing and help groups throughout the company design, analyze, and interpret A/B tests correctly
  • Collaborate with data and engineering teams to design scalable and future-proof instrumentation 

You'll Thrive In This Role If (not hard qualifications - if you're not sure, please apply!)

  • 4+ years of experience autonomously translating ambiguous business problems into deep informative insights through hands-on analytics
  • 4+ years of experience building performant dashboards using Tableau, Looker, or similar software - with proficiency in designing clean crisp visualizations  
  • 3+ years experience writing excellent SQL
  • Excellent communication skills, with the ability to translate complicated findings or technical approaches in easy-to-understand ways 
  • 2+ years of experience in the design, analysis, and interpretation of A/B tests in a large data environment
  • A desire to work with amazing, passionate people who care deeply about solve challenging problems to improve Discord 
  • Last but not least - a collaborative attitude and a healthy dose of natural curiosity! 

Bonus Points

  • Passion for Discord or online communities
  • Experience collaborating with marketing or sales
  • Experience with writing production ETL 
  • Experience with technical leadership, being the point person for one or more stakeholder groups
  • Experience with analytics for social media or international subscription-based online services, including familiarity with concepts such as user segmentation, funnel analysis, cohort analysis, LTV analysis, sentiment analysis, etc
  • Experience writing performant code in BigQuery SQL 

Benefits and Perks

  • Comprehensive medical insurance including Health, Dental, and Vision (Plus up to $20,000 for gender affirmation procedures)
  • Mental health resources and quarterly wellness stipends
  • 19+ paid holidays, 4 weeks of PTO, use-what-you-need sick days and volunteer time off
  • Paid parental leave (plus fertility, adoption and other family planning benefits)
  • Generous stipends for headphones, your remote work setup, and lunch on a daily basis (while we're all remote)
  • Flexible long-term work options (remote and hybrid)
  • A diverse slate of Employee Resource Groups
  • Plus commuter contributions and other perks for office-based employees 

About Us

Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

In a world of polarization, social curation, and loneliness, Discord is working toward an inclusive world where no one feels like an outsider. We believe in the value of genuine human connection, which can so easily be lost online. So we’re building a space where everyone can find belonging from the inside out. If this strikes a chord with you, come build belonging with us!

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Job region(s): North America
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